Onesite
Nicole Chatman
Avon,IN
Summary
Seasoned operations professional demonstrating advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Offering 20 years of compliance experience paired with goal-oriented and performance-minded approach.
Overview
20
20
years of professional experience
29
29
years of post-secondary education
5
5
Certifications
Work History
Compliance Manager
Millennia Housing Management
Cleveland, OH
05.2021 - 06.2023
- Developed comprehensive MOR Preparation manual to ensure readiness for audits.
- Improved the overall results of LIHTC and HUD audits by enhancing the compliance and quality assurance methods of the Compliance Department; ensuring that 100% of the resident files (critical components) are uploaded and reviewed.
- Developed results-oriented, collaborative working relationships with internal customers and critical housing partners, investors; contract administrators; and state agencies.
- Reviewed and approved initial move-in files and ongoing annual and interim recertification files to ensure compliance with federal, state and city regulatory program requirements and Fair Housing regulations.
- Ensured site teams were trained in fair housing and reasonable accommodations and assist teams in evaluating reasonable accommodation and modification requests.
- Prepared site teams for scheduled file audits, examine tenant files in preparation for audits, and review responses corresponding to agency audits.
- Prepared and submitted Affirmative Fair Housing Marketing Plans and Tenant Selection Plans to city, state, and federal agencies.
- Submits all owner responses to the CA’s and follows up until all findings are satisfied.
- Educated, trained, and motivated the site staff, operation specialists on best practices passing federal and state audits.
- Successfully raised MOR scores from failing to passing for at least 7 troubled properties within the portfolio.
- Developed a comprehensive MOR preparation manual for assist property managers to prepare for audits.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Reviewed documents, files, and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Managing Director/Compliance Manager
Quadel Consulting
Indianapolis, IN
01.2018 - 05.2021
- Effectively managed and analyzed administrative systems while building structures to ensure high quality services to clients.
- Defined organizational methods for success and minimized fees while maximizing the impact of numerous programs.
- Examined processes, contracts, reports, and billing to enact improvements to any areas in need.
- Oversaw daily activities, finances, compliance measures, and teams, with a keen focus upon building the best and brightest staff that surpassed all goals set before them
- Strategically analyzed data and gave presentations with expert recommendations and results
- Educated, trained, and motivated the team on best practices for reaching their personal and professional best
- Significantly improved reporting mechanisms; increased productivity and efficiency
- Utilized leadership and team building skills to reduce turnover
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices, and systems to reduce turnaround time for reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Finalized monthly invoices and conducted regular, in-depth quality control reviews.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Contract Renewal Manager
Quadel Consulting
Indianapolis, IN
01.2013 - 01.2018
- Spearheaded continuous improvements to contracts, quality, and overall daily operations.
- Interviewed, hired, trained, and managed a top-performing team of professionals.
- Set guidelines for efficient contract review, funding requests, and financial analyses.
- Presented PowerPoint training at AHAIN Affordable Housing Conference with over 200 attendees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Payment Process Assistant Manager
Quadel Consulting
Indianapolis, IN
01.2008 - 01.2013
- Initiated, planned, executed, controlled, and completed important projects on time, on budget, and within all parameters of scope.
- Orchestrated plans for swift problem solving and remediation of discrepancies.
- Carried out policies, procedures, and processes in such a way that strengthened reporting, billing, and electronic transfers of funds.
- Utilized communications skills to improve client notifications.
- Guaranteed compliance with all laws, rules, regulations, and guidelines relevant to daily business operations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Program Compliance Specialist
Quadel Consulting
Indianapolis, IN
08.2003 - 01.2008
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
Master of Business Administration - Business Management
Strayer University
07.2013 - 09.2016
Bachelor of Science - Psychology
Indiana University Northwest
08.1995 - 05.2021
Skills
Senior Leadershipundefined
Certification
Assisted Housing Manager (AHM) Certification
Accomplishments
- Supervised team of 21 staff members.
- Used Microsoft Excel to develop compliance related spreadsheets.
- Reached 100% of monthly and quarterly report deadlines.
- Saved HUD more than $10k in costs.
- Increased productivity by streamlining the guidance concerning financial management of Section 8 properties.
- In just six months, improved contract processing time 30% and decreased renewal errors 15%.
- Increased Webinar attendance 15%.
- Achieved zero findings or corrective actions needs in federal annual compliance reviews.
Software
Microsoft Office Suite
IREMS
ACAP
Timeline
Compliance Manager
Millennia Housing Management
05.2021 - 06.2023
Managing Director/Compliance Manager
Quadel Consulting
01.2018 - 05.2021
Master of Business Administration - Business Management
Strayer University
07.2013 - 09.2016
Contract Renewal Manager
Quadel Consulting
01.2013 - 01.2018
Payment Process Assistant Manager
Quadel Consulting
01.2008 - 01.2013
Program Compliance Specialist
Quadel Consulting
08.2003 - 01.2008
Bachelor of Science - Psychology
Indiana University Northwest
08.1995 - 05.2021
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