Nicole Chatman
Smyrna,DE
Summary
Goal-oriented Human Resources professional with 12 years of experience in training development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HR Specialist III
State of Delaware
12.2012 - 11.2016
- Process Daily Queries and Benefits Refunds and Adjustments
- Establish good customer relations and find workable solutions to issues and concerns
- Work with Central and End Users communities to evaluate existing business process workflows to identify, recommend and implement opportunities for improvement and streamlining.
HR Benefits Administrator II
Amerihealth Mercy Health Plan
10.2008 - 12.2012
- Responsible for COBRA administration
- Administers the medical, dental, prescription, basic life, flexible spending accounts, and supplemental life insurance plans
- Responsible for the daily administration of, audits and data integrity of the PeopleSoft Benefits Administration module, ADP and the applicable insurance carrier enrollment systems
- Provides employees education, guidance and problem resolution for benefits related issues in all areas of responsibility
- Facilitates New Hire Orientation Program
- Interfaces with the payroll department and the HRIS department to ensure the accuracy of employee payroll and benefits data
- Administers company leave plan and worker’s compensation.
Benefits Specialist
Contemporary Staffing
06.2008 - 10.2008
- Responsible for the data entry of the benefits information for new hires, terminations and family status changes into all appropriate internal and external systems
- COBRA Administration
- Provides employees education, guidance and problem resolution for benefits related issues in all areas of responsibility
- Conduct Benefits portion of New Hire Orientation Program
- Interfaces with the payroll department and the HRIS department to ensure the accuracy of employee payroll and benefits data
- Provided support for the company leave plan and worker’s compensation.
Benefits Administrator
Contemporary Staffing
04.2008 - 05.2008
- Provided general administrative support to the Benefits Director
- Administered benefit programs by maintaining employee database; responding to requests; interpreting policies; researching problems; providing information; establishing and maintaining a working relationship with benefit providers
- Payment/Reconciliation of Bills via check requests or electronic transfers
- Log/track calls from Health and Welfare Hotline/Pension Hotline
- Utilized PeopleSoft to process tuition reimbursement applications, create reports, process tuition reimbursement payments for payroll bi-weekly.
Benefits Specialist / HR Generalist
Global Insight, (USA) Inc.
01.2006 - 02.2008
- Work directly with the HR Director for the North American region
- Assist with open enrollment, annual harassment/diversity training, meetings and other projects
- Responsible for the administration of the company's U.S
- Health and welfare benefits including enrollment, termination and changes to employee benefits
- Resolve billing discrepancies with insurance carriers and administer COBRA benefits
- Responsible for responding to employee inquiries regarding benefits and claims processing, and investigating and resolving healthcare claims
- Act as a liaison for facility vendors and building management
- Supervise the administrative assistant/receptionist
- Administer the HRIS, People-Track
- Review application/resume; evaluate applicant skills and make recommendations regarding applicant's qualifications
- Develop and maintain relationships with universities and other recruitment sources
- Attended recruitment fairs and other events to locate potential candidates for our company.
Sr. Administrative Assistant
Contemporary Staffing
08.2005 - 12.2005
- Provided support to a team of seven managers
- Responsible for word processing, scheduling, coordinating meetings, and filling
- Provided support to project activities
- Responsible for distributing mail and payroll
- Prepared check requests/expense reports
- Prepared timesheets, tracked employee’s attendance and created monthly activity reports
- Responsible for ordering and distributing supplies
- Screening incoming calls, recording and delivering messages
- Tracked resumes for open positions
- Scheduled interviews and assisted with the process of locating the right skill sets needed for open positions.
Grant Analyst II
Temple University
06.2005 - 08.2005
- Review and approval of transactions, financial reporting, preparation of accounting entries and interaction with principal investigators and administration and auditors
- Conducted close out procedures leading to preparation of final financial reporting, including necessary supporting documentation and accounting entries
- Works with principal investigators and or administrators to insure accurate and timely processing
- Reviewed and approved expenditures transactions in terms of allowability and appropriateness
- Reconciled accounts.
Director of Staff Development
Beverly Healthcare
10.2004 - 04.2005
- Assisted in recruiting, interviewing, and selecting employees to fill vacant positions
- Completed pre-employment and background checks for new hires
- Orientated personnel about benefit plan participation, insurance, pension plan, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
- Prepared separation notices and related documentation
- Assisted in the career development of employees through training & career path
- Utilized People Soft to track new applicants and existing employees
- Maintain attendance records and advise Managers of attendance concerns
- Educated employees on company policies and procedures
- Review all employee’s records for physical and criminal record screenings
- Confirmed the validity of certificates and their good standing for all new employees
- Participate with the Safety Committee to identify training needs
- Developed a Retention and Recruitment Committee
- Contracted with an outside agency to fill in vacant shifts.
- Monitored employee performance to look for areas in need of improvement.
- Developed and delivered new hire training programs and continuous professional development.
- Worked with managers to identify internal talent and plan development pathways.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
Education
Master of Business Administration - Human Resources Management
Strayer University
12.2009
Bachelor of Arts - Human Resource Management
Temple University, Fox School of Business & Management
05.2004
Skills
- Organizational Development
- Project Management
- Training Development
- Benefits Administration
- Vendor Relations
- Confidential Document Control
- Performance Management
- Employee Relations
- Presentation Preparation
- Microsoft Office Suite
- HR Policies and Procedures
- Talent Management
- Staff Management
- Outlook
- PeopleSoft
- People Trak Kronos & AS400
- ADP Time Keeper
- Pre-Employment Screening
- Effective Communication
- Attention to Detail
Affiliations And Awards
- Professional Member, Society of Human Resource Management- Current
- Member, Delaware Chapter of SHRM- Current
- People First Certificate 2004
- PHR Certification Course- SHRM Prep-Course Certificate May, 2022
Affiliations
- Society of Human Resource Management
- DE SHRM
Certification
- PHR - Professional in Human Resources - Currently studying for the exam.
Hobbies
Reading the book of the month "Black Cake," Charmaine Wilkerson
Timeline
HR Specialist III
State of Delaware
12.2012 - 11.2016
HR Benefits Administrator II
Amerihealth Mercy Health Plan
10.2008 - 12.2012
Benefits Specialist
Contemporary Staffing
06.2008 - 10.2008
Benefits Administrator
Contemporary Staffing
04.2008 - 05.2008
Benefits Specialist / HR Generalist
Global Insight, (USA) Inc.
01.2006 - 02.2008
Sr. Administrative Assistant
Contemporary Staffing
08.2005 - 12.2005
Grant Analyst II
Temple University
06.2005 - 08.2005
Director of Staff Development
Beverly Healthcare
10.2004 - 04.2005
Master of Business Administration - Human Resources Management
Strayer University
Bachelor of Arts - Human Resource Management
Temple University, Fox School of Business & Management
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