Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Chavez

Jacksonville,FL

Summary


Superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

3
3
years of professional experience

Work History

Call Center Customer Service Representative

New Life Plastic Surgery
04.2022 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • Followed up with customers about resolved issues and completed high standards of customer service.

Phone Sales Representative

Metro By T-Mobile
02.2021 - 12.2021
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Assisted with training and orientation of new employees.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Exceptional computer skills
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.
  • Kept detailed records of daily activities through online customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Opened new merchandise and stocked sales floor racks and shelves.


Warehouse Associate

Amazon
03.2020 - 12.2020
  • Worked safely around moving machinery.
  • Checked packages and merchandise for damage and notified vendors.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using computer system to update information.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Performed inventory control, such as counting and stocking merchandise.

Education

Englewood High School
Jacksonville, FL
06.2021

Skills

  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Issue Identification
  • Call Center Operations
  • Calm and Professional Under Pressure
  • Good Listening Skills
  • Responding to Difficult Customers
  • Call Controlling
  • Customer Correspondence

Languages

Spanish
Native or Bilingual

Timeline

Call Center Customer Service Representative

New Life Plastic Surgery
04.2022 - 10.2022

Phone Sales Representative

Metro By T-Mobile
02.2021 - 12.2021

Warehouse Associate

Amazon
03.2020 - 12.2020

Englewood High School

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Nicole Chavez