Nicole Chavez
Laton,CA
Summary
Knowledgeable with 8 years in managing retail operations and leading teams to success. Expertise in staff training, inventory management, scheduling, hiring and interviewing candidates, onboarding employees. Skilled in working under pressure and adapting to new situations and challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Cross Country
03.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Store Manager
Dollar General
10.2017 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
Dollar General
06.2016 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Dollar General
12.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Sociology
Lemoore College
Lemoore, CA05-2026
GED
Riverdale High School
Riverdale, CA06-2012
Skills
- Customer service
- Training and mentoring
- Recruitment and hiring
- Leadership development
- Shift scheduling
- Employee training
- Cash management
- Retail inventory management
Certification
cpr certificated
Timeline
Caregiver
Cross Country
03.2025 - Current
Store Manager
Dollar General
10.2017 - 03.2025
Assistant Store Manager
Dollar General
06.2016 - 10.2017
Sales Associate
Dollar General
12.2015 - 06.2016
Associate of Arts - Sociology
Lemoore College
GED
Riverdale High School
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