Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NICOLE CHILELLI

Phoenix,AZ

Summary

Experienced and compassionate higher education professional with a multi-faceted background as a Success Coach, College Counselor, and Instructor. Expert in coaching students through goal-setting, time management, motivation, and use of campus resources. Skilled in designing and delivering engaging online instruction fostering connection, active learning, and student accountability in virtual environments. Committed to equity-minded practices and cross-campus collaboration to accelerate student success, retention, and holistic well-being. Excels at guiding students through academic and personal challenges with empathy, structure, and a growth mindset approach.

Results-driven education professional, prepared to bring wealth of teaching experience and strong commitment to academic excellence. Known for delivering high-quality instruction and engaging students through dynamic lesson plans. Consistently focused on fostering teamwork and achieving educational goals, while being adaptable to changing classroom demands. Expertise in curriculum design and student assessment, paired with collaborative and reliable nature.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Success Coach

EdPlus at Arizona State University
09.2023 - Current
  • Manage a caseload of 800 online undergraduate students by providing proactive, personalized coaching focused on academic performance, goal setting, time management, and self motivation.
  • Deliver structured outreach and responsive support through phone, email, and video calls to meet unique needs of a remote student population.
  • Guide students in navigating academic challenges, clarify educational goals, and build long-term strategies for success and persistence.
  • Track student engagement, progress, and risk indicators using CRM systems and data dashboards to inform outreach and intervention.

Adjunct Counseling Faculty/Instructor

Maricopa Community Colleges
08.2008 - Current
  • Delivered personal, academic, and career counseling to students and community members, facilitating goal clarification, skill development, and educational advancement.
  • Provided individualized career exploration guidance by helping students identify interests, strengths, and potential career pathways, integrating personality and interest assessments to inform educational and professional planning.
  • Conducted one-on-one counseling sessions focused on assessing client needs, career goals, aptitudes, educational history, and employment background.
  • Taught 'First Year Experience' and 'Strategies for College Success' courses across multiple formats, including in-person, live online, and asynchronous online environments.
  • Counseled students facing academic and personal challenges by providing compassionate guidance and solution-focused support.
  • Designed and facilitated workshops and seminars on student success, including two well-received Lifelong Learning Seminars at PVCC.
  • Instructed classes of up to 25 students on college and life success strategies- both in person and asynchronously online-with an emphasis on personal responsibility, emotional intelligence, self-management, and interdependence.
  • Administered and interpreted career and personality assessments, including the MBTI, Strong Interest Inventory (SII), and StrengthsQuest, to enhance student self-awareness and planning.
  • Partnered with community organizations to connect students with external resources and support services.

Interviewer/Data Collector

Arizona State University
07.2010 - 08.2011
  • Conducted field-based data collection for a statewide early childhood education initiative in collaboration with the First Things First program.
  • Administered developmental assessments for children ages 0-5, evaluating early math skills, receptive language, and literacy awareness.
  • Performed structured interviews with parents to gather information on children's health, development, and behavioral patterns.
  • Collected and documented observational data alongside standardized assessment metrics, ensuring accurate and comprehensive reporting.

Child and Family Therapist

Jewish Family And Children's Services
08.1996 - 02.1999
  • Delivered evidence-based individual, family and group counseling for children, youth and families.
  • Offered innovative therapeutic techniques and non-traditional interventions focused on supporting youth and families in community.
  • Performed individual and group psychotherapy to help clients pinpoint emotions underlying personal and relational conflicts.

Education

Master of Arts - Counseling

Arizona State University
Tempe, AZ
08.1996

Bachelor of Arts - undefined

Arizona State University
Tempe, AZ
08.1991

Skills

  • Student coaching expertise
  • Classroom Instruction (In-Person, Live Online, Asynchronous)
  • Career guidance and educational planning
  • CRM and LMS Platforms (eg, Salesforce, Canvas, Zoom)
  • Student Engagement and Active Learning Techniques
  • Facilitating adaptive thinking
  • Goal Setting, Motivation, and Time Management Strategies
  • Skilled in engaging with multicultural audiences

Certification

  • ACUE Micro credential in Inclusive Teaching for Equitable Learning, Association of College and University Educators, 2022
  • ACUE Micro credential in Creating an Inclusive and Supportive Online Learning Environment, Association of College and University Educators, 2021

Timeline

Success Coach

EdPlus at Arizona State University
09.2023 - Current

Interviewer/Data Collector

Arizona State University
07.2010 - 08.2011

Adjunct Counseling Faculty/Instructor

Maricopa Community Colleges
08.2008 - Current

Child and Family Therapist

Jewish Family And Children's Services
08.1996 - 02.1999

Bachelor of Arts - undefined

Arizona State University

Master of Arts - Counseling

Arizona State University

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