Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE CHIN

San Francisco,CA

Summary

Confer with management to develop or implement personnel policies or procedures. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Supervise others and provide on-the-job training. Compared basic documents with source documents, transaction registers, and management products. Analyze employment-related data and prepare required reports. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

7
7
years of professional experience

Work History

Front End Assistant

Costco
05.2022 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted customers with finding products, providing them with a positive shopping experience.
  • Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
  • Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
  • Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
  • Upheld a professional appearance at all times in accordance with company dress code policies.
  • Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
  • Maintained a well-stocked and organized cashier area for optimal productivity.
  • Handled high-pressure situations with ease, effectively managing long lines during peak hours.
  • Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
  • Supported store promotions by actively informing customers about ongoing sales events or special offers.
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.
  • Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
  • Contributed to team success by willingly covering shifts for colleagues when needed or requested.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Cashier

STARBUCKS
11.2019 - 05.2022
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Request information or assistance using paging systems
  • Supervise others and provide on-the-job training
  • Post charges against guests' or patients' accounts.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Force Management Journeyman

AIR FORCE
08.2018 - 06.2019
  • Maintained personnel records, aeronautical orders, and personnel action requests
  • Reviewed personnel records and interviewed individuals to ensure accuracy of information
  • Updated computerized personnel data in the Military Personnel Data System
  • Compared basic documents with source documents, transaction registers, and management products
  • Processed evaluation reports for airmen and officers
  • Analyze employment-related data and prepare required reports
  • Hire employees and process hiring-related paperwork
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Career Development Journeyman

AIR FORCE
01.2017 - 08.2018
  • Confer with management to develop or implement personnel policies or procedures
  • Advised officers and airmen on military personnel issues and programs; conducting interviews to determine individual interests, qualifications, and personnel data
  • Briefed provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, personnel readiness and career progression
  • Counseled airmen on reenlistment opportunities and benefits while monitored retention programs and provides reports and statistics
  • Helped users determine training requirements, methods, and procedures
  • Assist commanders in developing career information and motivation programs
  • Managed selective reenlistment and career airman reenlistment reservation programs.

Education

High School Diploma -

Philip And Sala Burton High School
400 Mansell Street, San Francisco, CA 94134
01.2015

Skills

  • System Administration
  • Strategic Planning
  • Resource Allocation
  • Effective Communication
  • Team Leadership
  • Customer Service
  • Microsoft Office (Word, Excel, Outlook, PowerPoint, Project)
  • Product restocking
  • Patience and Empathy
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Cash Handling Accuracy
  • Customer Engagement
  • Stock replenishment
  • Handling Complaints
  • POS System proficiency
  • Adaptability to Change
  • Sales Promotion
  • Transaction Processing
  • Building rapport
  • Price Verification
  • Loss prevention awareness
  • Cross-Selling Products

Timeline

Front End Assistant

Costco
05.2022 - Current

Cashier

STARBUCKS
11.2019 - 05.2022

Force Management Journeyman

AIR FORCE
08.2018 - 06.2019

Career Development Journeyman

AIR FORCE
01.2017 - 08.2018

High School Diploma -

Philip And Sala Burton High School
NICOLE CHIN