Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Chinnery

Lakeland,FL

Summary

Experienced sales professional skilled at exceeding revenue targets and fostering teamwork in dynamic market environments. Proficient in management, lead generation, deal negotiation, and building lasting customer relationships and improved customer retention.

Overview

7
7
years of professional experience

Work History

Direct Sales Rep

Legacy Water Solutions for Rainking
07.2024 - Current
  • Trained and mentored new hires in the field by being shadowed.
  • Created and optimized territory coverage by conducting thorough analysis of consumer demographics, income, and behaviors.
  • Independently sourced new and existing homeowners via self canvassing in residential neighborhoods.
  • Built rapport and delivered compelling sales presentations / demonstrations that highlighted key features and benefits of products and services.
  • Researched and developed deep product knowledge to present the best solutions tailored to each households needs which helped in overcoming and eliminating most customer objections.
  • Managed the complete sales cycle from initial contact to contract.
  • Excelled in fostering trust to consistently close high-ticket deals.
  • Regularly received positive customer feedback for being honest, helpful, professional, and positive - leading to increased referrals and repeat business.

Specialty Leasing Manager

Brookfield Properties
06.2022 - 05.2024
  • Managed 65+ specialty leasing tenants and lease agreements at a large commercial retail property.
  • Developed strategic property leasing plans to optimize retail space utilization and tenant mix.
  • Negotiated, created, and executed favorable specialty lease agreements with specialty retailers and prospective tenants to increase company revenue.
  • Managed specialty leasing expense and revenue spreadsheets of accounts payables/receivables resulting in effective resource allocations and accurate financial projections keeping within allotted budget.
  • Increased revenue and consistently maintained high specialty leasing occupancy rates of 85% and above by collaborating with local communities to host promotional events that drove additional foot traffic towards specialty leased businesses.
  • Creatively merchandised vacant spaces, enhancing property aesthetics and generating interest from potential tenants.
  • Timely secured specialty leasing monthly rent.
  • Conducted regular inspections of both interior and exterior of vacant spaces.
  • Maintained strong relationships and fostered loyalty with existing tenants by promptly addressing concerns - ensuring tenant satisfaction and long-term lease renewals.
  • Digitally and virtually maintained all property records.
  • Updated and created engaging content for the property website and social media to establish and enhance online presence.

Customer Retention Specialist

Spectrum
03.2018 - 11.2019
  • Utilized active listening skills and empathy to de-escalate customer concerns, resolve complaints and retain customer business.
  • Reduced churn rate by developing personalized retention strategies for long-term customers.
  • Consistently achieved record-breaking customer retention rates within the company.
  • Educated customers about billing, payment processing, and procedures.
  • Developed and implemented special promotions and awards programs to retain and secure customer business.
  • Contributed to company growth by presenting and upselling additional products and services during support interactions.
  • Analyzed customer feedback to improve retention strategies.
  • Managed customer databases and maintained CRM records.

Education

Associates Degree - Network Support

Ridge Technical College
Winter Haven, FL
05.2009

Skills

  • Keyboarding skills: 65 WPM and 10-key
  • Proficient in Lease Management
  • Expert in Contract Negotiation
  • Retention and Business Growth Oriented
  • Leadership / Office Management
  • Analytical Problem-Solving
  • Strategic Decision-Making
  • Collaborative Teamwork
  • Effective Public Speaking

Timeline

Direct Sales Rep

Legacy Water Solutions for Rainking
07.2024 - Current

Specialty Leasing Manager

Brookfield Properties
06.2022 - 05.2024

Customer Retention Specialist

Spectrum
03.2018 - 11.2019

Associates Degree - Network Support

Ridge Technical College

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