Nicole Christensen
Bonney Lake,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel development, accounting and financial management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager II
Red Canoe Credit Union
01.2024 - Current
- Support Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Train, develop and coach team members in alignment with member service standards and objectives.
- Monitor daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence and member satisfaction.
- Oversee successful completion of internal audits and certifications in partnership with Branch Manager, demonstrating strong adherence to credit union policies and regulations.
- Assist in achieving branch sales goals by identifying referral opportunities and promoting credit union products and services.
Assistant Branch Manager II
Umpqua Bank
11.2016 - 01.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Developed sales strategies to meet established sales objectives
Member Services Specialist
Sound Credit Union
07.2015 - 11.2016
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved member inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with members and staff.
- Responded to member requests, offering excellent support and tailored recommendations to address needs.
Personal Banker II
US Bank
11.2013 - 07.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2013
Associate of Arts - Psychology
Scottsdale Community College
Scottsdale, AZ05.2011
High School Diploma -
Basha High School
Chandler, AZ05.2009
Skills
- Business Development
- Staff Management
- Cash Handling
- Audit Monitoring
- Operations Management
- Team Development
- Financial Product Advisement
- Account Retention
- Annual Budget Development
- Client Relationship Management
- Regulatory Compliance
- Strong Interpersonal Skills
Timeline
Assistant Branch Manager II
Red Canoe Credit Union
01.2024 - Current
Assistant Branch Manager II
Umpqua Bank
11.2016 - 01.2024
Member Services Specialist
Sound Credit Union
07.2015 - 11.2016
Personal Banker II
US Bank
11.2013 - 07.2015
Associate of Arts - Psychology
Scottsdale Community College
High School Diploma -
Basha High School
Bachelor of Arts - Psychology
Arizona State University
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