Nicole Cid
Orlando
Summary
Dynamic hospitality professional with a proven track record at Hampton Inn & Suites By Hilton. Skilled in fostering guest relationships and resolving issues, while demonstrating strong communication and organizational abilities. A determined team player, adept at training new staff and maintaining high standards of cleanliness and service. Tech-savvy and responsible, committed to enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Hampton Inn & Suites By Hilton
03.2023 - 01.2025
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
Breakfast Attendant
Hampton Inn & Suites By Hilton
05.2021 - 03.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
Housekeeper
Hampton Inn & Suites By Hilton
05.2021 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Biology
University of Central Florida
Orlando, FLSkills
- Hospitality
- Fast learner
- Great communicator
- Responsible and on time
- Team player
- Tech savvy
- Determined and driven
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Associate
Hampton Inn & Suites By Hilton
03.2023 - 01.2025
Breakfast Attendant
Hampton Inn & Suites By Hilton
05.2021 - 03.2023
Housekeeper
Hampton Inn & Suites By Hilton
05.2021 - 03.2023
Biology
University of Central Florida
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