Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Cid

Orlando,FL

Summary

Experienced with medical documentation and patient interaction, contributing to effective healthcare delivery. Utilizes precise transcription and administrative skills to support medical teams. Knowledge of electronic health records and medical terminologies ensures high accuracy and efficient workflow.

Motivated student demonstrates comprehensive knowledge of relevant medical concepts and laboratory procedures. Compassionate communicator provides patients with articulate and understandable care explanations.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Homewood Suites Hilton
05.2025 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.

Medical Scribe

Scribeamerica
03.2025 - 07.2025
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Used Hyperspace to input information into computerized patient record system.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.

Front Desk Agent

Hampton Inn & Suites By Hilton
03.2023 - 01.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Housekeeping Room Attendant

Hampton Inn & Suites By Hilton
01.2021 - 03.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Education

No Degree - Pre-Med Biology

University of Central Florida
Orlando, FL
01-2027

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Administrative skills
  • Computer skills
  • Strong communication skills
  • Adaptability in Fast-paced environments
  • Data entry experience
  • Patient charting expertise
  • Medical abbreviations
  • HIPAA compliance
  • Anatomy and physiology
  • Patient history taking
  • Medical terminology proficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Agent

Homewood Suites Hilton
05.2025 - Current

Medical Scribe

Scribeamerica
03.2025 - 07.2025

Front Desk Agent

Hampton Inn & Suites By Hilton
03.2023 - 01.2025

Housekeeping Room Attendant

Hampton Inn & Suites By Hilton
01.2021 - 03.2023

No Degree - Pre-Med Biology

University of Central Florida

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