Nicole Cigich
Camden,NC
Summary
I am an outgoing individual with more than 18 years of experience in administrative support. Expert in customer service with excellent communication skills and typing abilities. Forward thinking and successful at managing 15 store admins while streamlining daily processes.
Overview
20
20
years of professional experience
Work History
District Administrative Assistant
Kohls Dept Store
Virginia Beach, VA
08.2003 - 09.2021
- Processed district mail and distributed to stores.
- Coordinated events and activities.
- Delivered day-to-day administrative support for district manager and store admins.
- Maintained communications between store managers, coordinators and other districts.
- Updated tracking spreadsheets with latest Payroll and Training information.
- Assisted coworkers with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maximized store staff productivity by organizing training program and effectively supervising 15 store admins.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed 2 calendars to strategically coordinate meetings, appointments and events.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Office Manager
Dever Designs
Laurel , Maryland
05.1998 - 02.2000
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Managed office operations while scheduling appointments for graphic designers.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting rooms and materials and recorded important information.
- Updated reports, managed accounts and generated reports for company database.
Education
No Degree - General Ed
Old Dominion University
Norfolk, VANo Degree - General Ed
TCC
Virginia Beach, VASkills
- Judgment and Decision Making
- Professional and Courteous
- Supply Inventory Control
- Meticulous Attention to Detail
- Schedule Management
- Task Prioritization
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Confidentiality
- Strong Organizational Skills
- Verbal and Written Communication
- Database Maintenance
- Employee Communications
- Problem Solving
- Customer Service
- Payroll Administration
- Data Entry
Timeline
District Administrative Assistant
Kohls Dept Store
08.2003 - 09.2021
Office Manager
Dever Designs
05.1998 - 02.2000
No Degree - General Ed
Old Dominion University
No Degree - General Ed
TCC