Nicole Clark

• Performs a variety of duties in connection with the processing of personnel actions for employees under different personnel systems, maintains electronic official personnel folders (e-OPF).

• Responsible for daily monitoring of personnel systems for needed personnel actions, follows up with the employee and or service for those action, and for any missing information.

• Initiates all personnel action requests related to benefits and records (such as name changes, Federal Employee Health Benefit enrollment, FEGLI Life Insurance changes, separating employees and TSP changes).

• Supports Specialist and WorkLife programs within HR including Telework Program, Disabled Veteran Leave, Childcare Subsidy and Transit Benefits.

• Determines employees' benefits eligibility (for example, life and health insurance, leave group, federal retirement vs. social security).

• Responsible for reviewing and routing all requests for WorkLife benefits submitted to HR.

• Provides administrative support by responding to questions, complaints, problems, or situations, and providing explanations of HR policy in WorkLife Benefits.

• Facilitate Benefits portion of New Employee Orientation (NEO) and Health Benefits Fairs. Including coordinating with carriers, speakers, and NEO leaders.

Supervisor: Emily Cronin – Emily.Cronin@va.gov

• Provide excellent customer service to all patients and caregivers
• Correspond between Veterans and medical staff, Records, Eligibility, Care in the Community, Patient Advocates, and social workers concerning appointment issues, prescriptions, urgent medical concerns, and medical records
• Assist Nursing Staff on Veteran Admissions and Discharges.
• Scheduling, canceling, re-scheduling Veterans' appointments and/or consults.
• Verifying and updating demographics and insurance information for all Veterans
• Assist ward staff on basic office duties, faxing, printing, ordering supplies, and work orders
• Serves as a liaison between the providers, other medical professionals, and patients, as appropriate. Notifying medical staff of emergent situations.
• Maintains patient confidence and protects operations by keeping patient care information confidential

• Correspond between Veterans and medical staff, Records, Eligibility, Care in the Community, Patient Advocates, and social workers concerning appointment issues, prescriptions, urgent medical concerns, and medical records.
• Assist Veterans in obtaining and/or sending medical records.
• Scheduling, canceling, re-scheduling Veterans' appointments and/or consults.
• Liaison between Eligibility/Enrollment Team and Veterans.
• Liaison between Records Department and Veterans.
• Verifying and updating demographics and insurance information for all Veterans.
• Entering requests for consults per Veterans requests.
• Serves as a liaison between the providers, other medical professionals, and patients, as appropriate
• Maintains patient confidence and protects operations by keeping patient care information confidential

• Expedited patient processing through efficient registration procedures, verifying demographic information, and obtaining necessary documentation.
• Facilitated timely communication between patients and healthcare providers by promptly answering phone calls and responding to messages.
• Provided exceptional customer service to patients by resolving billing inquiries, explaining insurance coverage details, and navigating financial assistance options.
• Maintained strict adherence to HIPAA regulations while handling sensitive patient information both in-person or via electronic means.
• Maintained all patient communication needs including scheduling, rescheduling, and appointment reminders
• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Completed necessary reports and documentation on time and to specifications.
• Answered patient inquiries and provided information about healthcare services.

• Expedited patient processing through efficient registration procedures, verifying demographic information, and obtaining necessary documentation.
• Responsible for sending prescriptions to pharmacy either by phone or by fax and updating patient records accordingly
• Enhanced clinic efficiency by maintaining accurate records, scheduling appointments, and managing patient flow.
• Assisted medical professionals in delivering high-quality care with thorough preparation of examination rooms and equipment.
• Coordinated referrals to specialists or other healthcare facilities as directed by medical providers.
• Facilitated timely communication between patients and healthcare providers by promptly answering phone calls, responding to messages and and providing information concerning healthcare services.
• Aided physicians in biopsy procedures by preparing patients for tests, collecting samples, and coordinating with medical labs.
• Provided exceptional customer service to patients by resolving billing inquiries, explaining insurance coverage details, and navigating financial assistance options.
• Maintained strict adherence to HIPAA regulations while handling sensitive patient information both in-person or via electronic means.
• Maintained accurate records of patient visits and treatments in patient medical files.

• Expedited Insurance Verification.
• Compiled, Reviewed, and mailed Medical Records for patients, insurance companies, and law offices
• Conducted consults with new patients and personal injury patients regarding insurance benefits, patient responsibilities, and treatment plans.
• Personal Injury advocate. Coordinating with employees, insurance companies and lawyers.
• Verified patient services were billed and paid correctly.
• Input insurance payments in systems.
• Maintained and organized Stem Cell appointments, trainings and follow ups.