Nicole Clark
Mount Prospect,IL
Summary
Seeking a leadership position to support the mission of Navy Federal Credit Union. A dedicated professional with extensive experience in education and financial services, known for exceptional communication and teamwork skills. Highly motivated to work with a team focused on providing exceptional member service and participating in community outreach. Eager to leverage expertise in a dynamic role that promotes professional growth and development.
Overview
13
13
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
12.2024 - Current
- Demonstrated reliability and punctuality, consistently contributing to enhanced job performance.
- Collaborated with leadership to coordinate team events, resulting in enhanced team spirit and morale.
- Took initiative in the role of Engagement Champion 2025 with enthusiasm, leading initiatives that achieved 100% activity participation and elevated team morale.
Substitute Teacher
Kings County Office of Education
01.2020 - 06.2024
- Facilitate clear communication between staff and students, supporting an engaging learning environment.
- Adapt teaching methods and materials to meet diverse classroom needs.
- Employ conflict resolution strategies to maintain a positive and effective educational setting.
Member Service Representative II
Navy Federal Credit Union
06.2015 - 03.2017
- Enhanced member satisfaction through exceptional service, contributing to retention and development.
- Fostered strong relationships with military personnel and department leaders, supporting Navy Federal's commitment to the military community.
- Coordinated successful recruiting events on military installations.
Mortgage Processor II
Navy Federal Credit Union
05.2012 - 05.2014
- Thrived in a high-pressure environment embracing change and selected to support pilot programs.
- Collaborated with third parties to ensure smooth and efficient mortgage closings, balancing member needs with organizational goals.
Education
B.A. - Political Science
University of West Florida
Skills
- Strong verbal and written communication skills
- Excellent time management skills
- Team Collaboration
- Engaging Presentation Skills
- Employee Engagement Specialist
Timeline
Member Service Representative III
Navy Federal Credit Union
12.2024 - Current
Substitute Teacher
Kings County Office of Education
01.2020 - 06.2024
Member Service Representative II
Navy Federal Credit Union
06.2015 - 03.2017
Mortgage Processor II
Navy Federal Credit Union
05.2012 - 05.2014
B.A. - Political Science
University of West Florida
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