Nicole Clark
United States Postal Service, USPS
Los Angeles,CA
19
years of professional experience
I'm a professional in in-home support with experience in providing compassionate care and assistance to individuals in need. Strong interpersonal and communication skills, adept at working collaboratively with teams to ensure optimal client outcomes. Flexible and reliable, capable of adapting to changing requirements while maintaining high standards of service. Skilled in personal care, household management, and emotional support, with focus on achieving tangible results.
Work History
In Home Support Specialist
4 Years 9 Months- Assist with personal hygiene and grooming tasks, promoting dignity and self-esteem.
- Coordinate daily activities, ensuring clients participated in social and recreational events.
- Perform light housekeeping duties to maintain a clean living space that contributed to overall client health and wellbeing.
- Transport client safely to various appointments or community events using adaptive equipment when necessary for accessibility purposes.
- Assist client in managing medication schedules, ensuring timely administration and proper dosage for optimal health outcomes.
Student Supervision Assistant
5 Years 3 Months- Monitor campus premises to ensure safety and security for students and staff.
- Respond promptly to emergency situations, applying de-escalation techniques effectively.
- Exercise good judgment and exhibited integrity and resourcefulness.
- Communicate and maintain cooperative working relationships with students.
Clerk/ Acting Supervisor
6 Years 5 Months- Processed incoming and outgoing mail efficiently, ensuring timely delivery across various routes.
- Managed inventory of postal supplies, maintaining organized stock levels for operational effectiveness.
- Trained new clerks on procedures and best practices, fostering a collaborative team environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Operated postal equipment and software systems, streamlining operations for improved workflow.
Driver
3 Years- Operated transit buses, ensuring passenger safety and comfort during daily routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Collaborated with team members to optimize route efficiency and minimize delays.
Customer Service Representative
3 Years 10 Months- Resolved customer inquiries and issues through effective communication and product knowledge.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain store organization and display standards.
- Trained new staff on customer service protocols and operational processes.
TSA Agent
4 Years 2 Months- Conducted thorough security screenings to ensure compliance with TSA regulations.
- Collaborated with team members to optimize passenger flow and reduce wait times.
- Trained new personnel on screening procedures and safety protocols for operational efficiency.
- Monitored equipment functionality, reporting malfunctions promptly to maintain operational integrity.
Education
High School Diploma
Skills
Patient-centered care
Behavioral guidance and assistance
Emotional support
Upholding professional boundaries in interactions
De-escalation techniques
Policy enforcement
Timeline
In Home Support Specialist
IHSS In Home Support Services
02.2022 - CurrentRead More
Student Supervision Assistant
LAUSD Los Angeles Unified School District
08.2021 - CurrentRead More
Clerk/ Acting Supervisor
United States Postal Service, USPS
06.2020 - CurrentRead More
Driver
City of Santa Monica Big Blue Bus
06.2018 - 06.2021Read More
Customer Service Representative
Nordstrom Rack
06.2011 - 04.2015Read More
TSA Agent
TSA
03.2007 - 05.2011Read More
Pacific Palisades Charter High School
High School Diploma
Read More