Nicole Clark
Los Angeles,CA
Summary
I'm a professional in in-home support with experience in providing compassionate care and assistance to individuals in need. Strong interpersonal and communication skills, adept at working collaboratively with teams to ensure optimal client outcomes. Flexible and reliable, capable of adapting to changing requirements while maintaining high standards of service. Skilled in personal care, household management, and emotional support, with focus on achieving tangible results.
Overview
19
19
years of professional experience
Work History
In Home Support Specialist
IHSS In Home Support Services
02.2022 - Current
- Assist with personal hygiene and grooming tasks, promoting dignity and self-esteem.
- Coordinate daily activities, ensuring clients participated in social and recreational events.
- Perform light housekeeping duties to maintain a clean living space that contributed to overall client health and wellbeing.
- Transport client safely to various appointments or community events using adaptive equipment when necessary for accessibility purposes.
- Assist client in managing medication schedules, ensuring timely administration and proper dosage for optimal health outcomes.
Student Supervision Assistant
LAUSD Los Angeles Unified School District
08.2021 - Current
- Monitor campus premises to ensure safety and security for students and staff.
- Respond promptly to emergency situations, applying de-escalation techniques effectively.
- Exercise good judgment and exhibited integrity and resourcefulness.
- Communicate and maintain cooperative working relationships with students.
Clerk/ Acting Supervisor
United States Postal Service, USPS
06.2020 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery across various routes.
- Managed inventory of postal supplies, maintaining organized stock levels for operational effectiveness.
- Trained new clerks on procedures and best practices, fostering a collaborative team environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Operated postal equipment and software systems, streamlining operations for improved workflow.
Driver
City of Santa Monica Big Blue Bus
06.2018 - 06.2021
- Operated transit buses, ensuring passenger safety and comfort during daily routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Collaborated with team members to optimize route efficiency and minimize delays.
Customer Service Representative
Nordstrom Rack
06.2011 - 04.2015
- Resolved customer inquiries and issues through effective communication and product knowledge.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to maintain store organization and display standards.
- Trained new staff on customer service protocols and operational processes.
TSA Agent
TSA
03.2007 - 05.2011
- Conducted thorough security screenings to ensure compliance with TSA regulations.
- Collaborated with team members to optimize passenger flow and reduce wait times.
- Trained new personnel on screening procedures and safety protocols for operational efficiency.
- Monitored equipment functionality, reporting malfunctions promptly to maintain operational integrity.
Education
High School Diploma -
Pacific Palisades Charter High School
Pacific Palisades, CA06-2004
Skills
- Patient-centered care
- Behavioral guidance and assistance
- Emotional support
- Upholding professional boundaries in interactions
- De-escalation techniques
- Policy enforcement
Timeline
In Home Support Specialist
IHSS In Home Support Services
02.2022 - Current
Student Supervision Assistant
LAUSD Los Angeles Unified School District
08.2021 - Current
Clerk/ Acting Supervisor
United States Postal Service, USPS
06.2020 - Current
Driver
City of Santa Monica Big Blue Bus
06.2018 - 06.2021
Customer Service Representative
Nordstrom Rack
06.2011 - 04.2015
TSA Agent
TSA
03.2007 - 05.2011
High School Diploma -
Pacific Palisades Charter High School