Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Clarke

Wallkill,NY

Summary

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.

Overview

9
9
years of professional experience

Work History

Director Of Operations

NYS Senate
01.2023 - Current
  • Create and organize events for Senator to attend
  • Oversee office operations including the onboarding and offboarding of staff
  • Driving exposure for the Senator throughout the district
  • Navigate complex operational challenges
  • Oversee the operations team which includes, scheduling and grants
  • Onboard and oversee all office interns and Youth Advisory Council students.
  • Defined, implemented, and revised operational policies and guidelines.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Assistant Director of Operations

Norton Healthcare Staffing
01.2021 - 01.2023
  • Managed and handled daily business and provider operations
  • Orchestrated and modernized the Wellness/ Covid dept
  • Created processes and ensured protocols were being followed by the team
  • Trained and oversaw Regional Director and Staffing Coordinators
  • Oversaw a team of over 75 providers across Massachusetts.
  • Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
  • Established best practices in customer service, leading to improved satisfaction rates among clients.
  • Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.

Senior Operating Officer

TrueCare 24
01.2020 - 01.2021
  • Assisted in the business start up and development
  • C-suite communication
  • Maintained relationships with high-end clientele
  • Created and established new company policies and launched new employee handbook
  • Trained and oversaw team of coordinators and managers
  • Oversaw the clinical and provider operations
  • Oversaw onboarding and offboarding of providers and clinical staff.

Senior Operation Officer

Crunch Fitness
01.2016 - 01.2020
  • Assisted in the start up and development of the facility
  • Oversaw and finalized all marketing
  • Created relationships with community organizations
  • Created and established company policies
  • Hired staff, created and oversaw all departments within the facility
  • Spearheaded operations and became leading facility within the sister companies.

Education

Bachelor of Arts - Healthcare Managment

Concordia University- Irvine

Master of Arts - Organizational Leadership

Concordia University- Irvine

Skills

  • Strategic planning and execution
  • Process Improvement
  • Leadership training
  • Performance Analysis
  • Customer Service Management
  • KPI Tracking

Timeline

Director Of Operations

NYS Senate
01.2023 - Current

Assistant Director of Operations

Norton Healthcare Staffing
01.2021 - 01.2023

Senior Operating Officer

TrueCare 24
01.2020 - 01.2021

Senior Operation Officer

Crunch Fitness
01.2016 - 01.2020

Bachelor of Arts - Healthcare Managment

Concordia University- Irvine

Master of Arts - Organizational Leadership

Concordia University- Irvine

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Nicole Clarke