Nicole Clary
Inman,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Spartanburg Regional Healthcare System
03.2013 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contacted insurance companies for patient medical billing operations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Demonstrated adaptability by quickly learning new procedures as medical coding standards evolved over time.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Contributed to the development of new features by actively participating in brainstorming sessions and providing constructive feedback on proposed ideas.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Facilitated successful transition to Epic Cadence with hands-on guidance for employees during go-live events at multiple locations.
- Evaluated existing technology infrastructure, proposing upgrades or replacements when necessary to support business growth effectively.
- Supported project managers with resource allocation decisions based on priority tasks and overall company goals.
- Assisted colleagues in troubleshooting issues encountered during their daily use of Epic systems, fostering a collaborative learning environment that enabled continuous growth among team members.
Office Manager
Palmetto Cycle Center
01.2011 - 03.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
Assistant Store Manager
Baskin Robins
11.2009 - 01.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, SC2011
Skills
- Exceptional communication
- Multitasking and Organization
- Training Coordination
- Team Leadership
- Medical Billing
- Medical Terminology
- Registration and Scheduling
- Administrative and Office Support
- Caring and Empathetic
- Epic Software Proficiency
- Strong leadership abilities
Timeline
Patient Access Specialist
Spartanburg Regional Healthcare System
03.2013 - Current
Office Manager
Palmetto Cycle Center
01.2011 - 03.2013
Assistant Store Manager
Baskin Robins
11.2009 - 01.2011
High School Diploma -
Boiling Springs High School
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