Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Clemens

Summary

Innovative and multifaceted professional with a unique blend of expertise in real estate, interior design, and business operations. With an eye for detail and a passion for transforming spaces, I bring creative solutions that elevate both aesthetics and functionality. My journey through diverse sectors has equipped me with a robust understanding of market dynamics and client needs, allowing me to craft tailored strategies that drive results. A natural connector, I thrive on building relationships that inspire collaboration and fuel projects from vision to reality. I am dedicated to creating environments that resonate with purpose while streamlining processes to enhance operational excellence. Let's redefine possibilities together!

Overview

12
years of professional experience

Work History

Real Broker, LLC

Arizona Realtor
06.2024 - Current

Job overview

  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Wrote contracts to outline sales and purchases of properties.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Advertised client properties through websites, social media, and real estate guides.

KB Home

Studio Designer
09.2023 - 06.2024

Job overview

  • Company Overview: Customer Obsessed Home Builder
  • Build rapport with homebuyers using a discovery process to determine the buyer's design and lifestyle preferences with the end goal of helping all buyers design a home they will love
  • Conduct virtual and in person appointments reviewing all choices available to the homebuyer, with consideration towards their design goals, budget, floor plan, and community in which they purchased
  • Share product and design knowledge with buyers and demonstrate offerings for room conversions, materials, and appliances
  • Always provide exceptional customer service to internal and external customers and effectively communicate with sales counselors regarding our mutual clients
  • Schedule homebuyer appointments, finalize all homebuyer documentation, and collaborate with construction teams and purchasing department
  • Earned Best Ranked Customer Service award in first four months of employment for receiving 100% review scores from clients served.
  • Analyzed user behavior and feedback to optimize design and user experience.
  • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
  • Analyzed market trends to advise on design directions that align with user expectations.
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

RG Construction

Junior Designer
11.2021 - 09.2023

Job overview

  • Company Overview: Award Winning Design/Build Firm
  • Contribute to and collaborate in a fast-paced, team environment generating creative design solutions for an array of residential and commercial projects differing in size and scope including new ADU's, remodels, additions, new builds/spec homes, barns, guesthouses, and apartment complexes
  • Balance 10-12 projects at one time
  • Responsible for all aspects of the design process from initial design stages and presentations to final implementation
  • Create exceptional client relationships by assessing homeowners'/homebuyer's needs, preferences, and expectations regarding their lifestyle and specific products for their new home/spaces and advising on space planning, layout and color coordination
  • Work directly with homeowners' assisting with interior finishes and color selections for high-end fixtures, lighting, appliances, plumbing, cabinets, countertops, backsplashes, and flooring and preparing and presenting material quotes and mood boards to clients.
  • Boosted client satisfaction by producing high-quality visual assets for marketing materials.
  • Supported senior designers in executing client projects, ensuring timely delivery without compromising quality.
  • Conducted thorough research on industry trends to inform innovative design solutions for clients.
  • Innovated new design concepts, presenting fresh ideas during brainstorming sessions with the team.
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content.
  • Analyzed user behavior and feedback to optimize design and user experience.
  • Created marketing materials, including brochures, flyers and product catalogs to brand standards.
  • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
  • Created sketches and technical drawings to present design concepts to clients.
  • Identified design requirements for each project.
  • Analyzed feedback from customers and staff to refine design concepts.
  • Collaborated with senior management to develop, review and finalize design concepts.
  • Coordinated with other departments to comply with industry regulations.
  • Utilized various software programs, creating 3D models of design concepts.
  • Provided guidance and advice to junior design team members on design-related matters.
  • Researched and implemented innovative design techniques and strategies to reduce production costs.
  • Create spec books and finish plans in SketchUp for the field team to represent these selections
  • Foster productive partnerships through friendly and open daily communications with superintendents, contractors, clients, homeowners, builders, designers, and tradesmen to ensure quality of work, address client complaints, and exceed client expectations
  • Award Winning Design/Build Firm

Sephora

Visuals, Talent and Business Operations Manager/ Visuals, Operations and HR Assistant Manager
04.2016 - 11.2021

Job overview

  • Company Overview: Global Leader in Prestige Beauty
  • Integral part of a high-performance team that drove business results beyond 14% growth over the year prior
  • Maintain pipeline of high caliber talent for future business goals through strategic people power planning decisions
  • Leverage current talent for future growth through continued learning, stretch tasks, and development opportunities
  • Project managed new product launches including scheduling resources, staff sales training, and constructing inspiring visual displays to attract and drive sales
  • Forecast and maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals
  • Develop valuable relationships with product vendors resulting in remarkable cross promotional in-store event partnerships that prove mutually beneficial in propelling store sales and brand awareness
  • Responsible for ongoing analysis of business systems to identify areas for greater operational efficiency, working across many departments to develop and implement stronger organizational processes
  • Duties included: Forecast sales, HR and payroll, create store schedule, floor management, plan/execute events, recruit and hire, evaluate performance and construct development plans, manage all store operations including inventory levels, merchandising standards, and client focused customer service
  • Global Leader in Prestige Beauty
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Facilitated conflict resolution among employees, fostering a positive work environment.
  • Supported company growth by recruiting top talent through innovative sourcing strategies.
  • Increased employee satisfaction by consistently addressing concerns during regular check-ins and feedback sessions.
  • Improved workplace culture by developing and implementing diversity and inclusion initiatives.
  • Provided guidance on legal matters related to employment issues such as terminations or harassment complaints, mitigating risk for the company.
  • Streamlined HR processes for increased efficiency and reduced errors in payroll processing.
  • Supported the development of company policies and procedures, ensuring consistency and compliance across all departments.
  • Coordinated company-wide events, promoting team-building activities that fostered a sense of community among employees.
  • Ensured compliance with labor laws and regulations through regular audits and policy updates.
  • Developed succession planning strategies to identify high-potential employees for future leadership roles within the organization.
  • Implemented performance management processes to drive employee development and productivity.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Recruited top talent to maximize profitability.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Adidas Group

Operations Assistant Manager
09.2015 - 04.2016

Job overview

  • Company Overview: The Original Sports Brand
  • Directed daily merchandise delivery and processing of seasonal/core products including load-ins, transitions, audits, and restock of all apparel, footwear, and accessories
  • Responsible for recording, tracking, coordinating, and communicating arrival of product for national launch dates to leadership teams across the company to commence preparation for arrival, processing, tagging, sorting, signage, and ultimately merchandising at store level
  • Demonstrated a commercial focus in decisions, consistently striving to contribute to the store's profitability
  • Fluent in the lifecycle of products throughout the season and used this knowledge to maximize stock cover and adapt team's sales approach to optimize sales
  • Duties included: Opening and closing procedures, inventory management, shipment tracking and coordination of product launches, driving a performance culture with timely, on-going feedback and delivering performance appraisals, allocate resources between restock and processing teams for maximum productivity, participation in weekly walk through with General Manager, and product transport to store
  • The Original Sports Brand
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Collaborated with cross-functional teams to achieve project goals within specified timelines.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
  • Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
  • Supported marketing efforts by coordinating logistics for promotional events and product launches.
  • Optimized scheduling and resource allocation for significant efficiency gains in project execution.
  • Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Crate & Barrel

Sales Dept. Assistant Manager | Merchandising Assistant Manager | Seasonal Merchandising Associate
08.2012 - 09.2015

Job overview

  • Company Overview: Home Furnishings Specialty Retailer
  • Created, organized, and executed a fundraising event held at the store involving players of the Arizona Rattlers Arena Football Team that raised over $30,000 for the Phoenix Children's Hospital
  • Maximized company profitability and sales growth by coordinating, maintaining, and managing my own departments and associates; lead my departments to an increase in sales of 12% and 14%
  • Enthusiastically reinforced store activities and united sales associates through sales team building challenges that lead to exceeding stores sales goals three quarters in a row
  • Promoted the brand by engaging customers and staff in creative activities and demonstrations
  • Earned ‘Outstanding Employee of the Quarter' Award
  • Supported Merchandising Manager in executing and maintaining visual merchandising standards of the store and assisting with display changes, floor moves, and visual presentations
  • Creatively exhibited and positioned product to drive and achieve store sales and profit targets using cohesive and one-of-a-kind stories and product analysis
  • Duties included: Opening and closing procedures, build window and store displays, cycle counts, inventory, product transfers, delivery processing, replenishment, managing productivity of others, event planning, online order fulfillment, UPS shipments, and exemplary customer service
  • Home Furnishings Specialty Retailer
  • Improved communication between internal teams by acting as a liaison between the sales department and other departments such as finance or logistics.
  • Supported account executives in managing client relationships, ensuring long-term customer retention and loyalty.
  • Coordinated product demonstrations and presentations for clients, showcasing product features and benefits effectively.
  • Assisted with marketing initiatives to expand brand awareness and drive demand for company products or services.
  • Enhanced customer satisfaction by providing exceptional support and assistance throughout the sales process.
  • Maintained up-to-date knowledge of company products/services through ongoing study/training sessions.
  • Prepared comprehensive reports on sales performance metrics for review by managers or executives during meetings or reviews.
  • Boosted overall department productivity by consistently meeting or exceeding personal performance benchmarks and targets.
  • Handled incoming inquiries from potential customers via phone or email promptly, delivering professional service at all times.
  • Collaborated with team members to develop targeted sales strategies, contributing to overall revenue growth.
  • Regularly contributed ideas for departmental improvements during team meetings, demonstrating proactive problem-solving skills.
  • Organized sales events, exhibits, and promotional activities to engage potential customers and generate leads.
  • Streamlined sales order processing for increased efficiency and accuracy in department operations.
  • Participated in regular training sessions to stay current on industry trends, product updates, and best practices in sales techniques.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Cross-trained existing employees to maximize team agility and performance.

Elle Interiors

Design Assistant/Junior Designer (Design Internship)
08.2013 - 12.2013

Job overview

  • Company Overview: Award-Winning Interior Design Firm
  • Multi-faceted experience in which creative and technical skills were applied within a residential project-based environment
  • Confidently assisted in initial consultations, design development, and final design presentations with lead designer
  • Accountable for resource updating, vendor/contact management, and organizing/detailing project books
  • Assisted head and team designers with home staging, field measurements, creating CAD drawings, specifications, and purchase orders in addition to actively participating in all phases of the design process
  • Award-Winning Interior Design Firm
  • Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
  • Enhanced design project efficiency by streamlining communication between team members and clients.
  • Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
  • Ordered samples from vendors to handle presentation creation activities.
  • Worked with vendors and showrooms to produce quotes.
  • Visited job sites to take notes and record space measurements to create floor plans.
  • Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
  • Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
  • Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
  • Continually updated personal knowledge of industry software tools like Adobe Creative Suite, ensuring efficient work processes and a competitive advantage.
  • Managed multiple concurrent projects while maintaining attention to detail and meeting tight deadlines under pressure.
  • Spearheaded internal design projects, demonstrating strong initiative and leadership skills within the team.
  • Drafted room layouts and produced furniture and lighting plans using CAD and [Software].
  • Developed eye-catching visual content for social media channels, driving audience engagement and growth.
  • Staged occupied homes for sale by recommending changes to furniture arrangement.
  • Created sketches and technical drawings to present design concepts to clients.
  • Collaborated with senior management to develop, review and finalize design concepts.
  • Identified design requirements for each project.
  • Participated in ongoing professional development activities, staying current on emerging design techniques and software advancements.
  • Supported senior designers in executing client projects, ensuring timely delivery without compromising quality.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet tight deadlines under pressure.
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Utilized various software programs, creating 3D models of design concepts.
  • Assisted in development of new materials for design projects.

Education

Scottsdale Community College
Scottsdale, AZ

Associate of Applied Science from Interior Design
05.2014

University Overview

  • Summa cum laude
  • 4.0 GPA

Arizona State University
Tempe, AZ

Bachelor of Science from Business Management
05.2008

University Overview

  • Magna cum laude
  • 3.7 GPA

Skills

  • AZ Real Estate License/REALTOR
  • MAC and PC Operating Systems
  • AutoCAD
  • Revit
  • SketchUp
  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • Teams
  • Adobe Creative Suite
  • DocuSign
  • Smartsheets
  • Quickbooks
  • CRM’s: Command
  • Brevity
  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Tech-savvy mindset
  • Property Marketing
  • Schedule Coordination
  • Database Management
  • Market Research
  • Social Media Marketing
  • Home staging proficiency
  • Administrative Support
  • Client-oriented
  • Highly Professional
  • Active [State Name] Real Estate License
  • Tech-Savvy
  • Excellent teamwork
  • Client Needs Assessment
  • Digital Marketing
  • Sales Presentations
  • Presenting

Timeline

Arizona Realtor

Real Broker, LLC
06.2024 - Current

Studio Designer

KB Home
09.2023 - 06.2024

Junior Designer

RG Construction
11.2021 - 09.2023

Visuals, Talent and Business Operations Manager/ Visuals, Operations and HR Assistant Manager

Sephora
04.2016 - 11.2021

Operations Assistant Manager

Adidas Group
09.2015 - 04.2016

Design Assistant/Junior Designer (Design Internship)

Elle Interiors
08.2013 - 12.2013

Sales Dept. Assistant Manager | Merchandising Assistant Manager | Seasonal Merchandising Associate

Crate & Barrel
08.2012 - 09.2015

Scottsdale Community College

Associate of Applied Science from Interior Design

Arizona State University

Bachelor of Science from Business Management

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Nicole Clemens