Nicole Clepper
Tomball
Summary
Dynamic leader with a proven record across multi faceted professions with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Overview
15
15
years of professional experience
Work History
Operations Manager
Hedgehog Grill
02.2025 - 10.2025
- Streamlined inventory management processes to enhance supply chain efficiency.
- Developed training programs for staff on operational best practices and safety protocols.
- Oversaw daily operations to ensure quality standards and customer satisfaction were met consistently.
- Implemented cost-saving initiatives that improved overall profitability of restaurant operations.
- Coordinated team schedules to optimize labor efficiency and meet peak service demands.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement in operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Office Administrator
Guardian Construction
01.2023 - 01.2024
- Managed office communications to streamline workflow and enhance team collaboration.
- Coordinated scheduling and logistics for project meetings, ensuring timely attendance and resource availability.
- Implemented filing systems to improve document retrieval efficiency and maintain compliance with industry standards.
- Assisted in budget tracking and expense reporting to support financial accuracy across projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Led initiatives to improve office procedures, enhancing operational efficiency through process optimization strategies.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Chiropractic Assistant
Dr. Young
08.2021 - 12.2023
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Supported chiropractic staff during patient treatments, enhancing workflow efficiency.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans and exercises, improving adherence to care protocols.
- Collaborated with team members to streamline office operations and administrative tasks.
- Contributed to staff training sessions, fostering knowledge sharing among team members.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Input patient data into computer system using Software and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
FOH Manager
Tejas Chocolate + Bbq
02.2018 - 07.2020
- Supervised front-of-house operations to ensure exceptional customer service experiences.
- Trained and mentored staff on service protocols and menu knowledge.
- Implemented efficient workflow processes to enhance team performance during peak hours.
- Managed reservations and seating arrangements to optimize restaurant capacity and guest satisfaction.
- Resolved customer complaints swiftly, improving overall guest satisfaction ratings.
- Collaborated with kitchen staff to maintain food quality standards and timely service delivery.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Developed training materials for new hires, streamlining onboarding process for front-of-house staff.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Conducted regular staff meetings to communicate updates and reinforce service expectations.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
Debt Recovery Specialist
FMA Alliance
02.2011 - 11.2018
- Managed collections process for delinquent accounts, ensuring compliance with regulations and company policies.
- Analyzed account data to identify trends and develop effective recovery strategies.
- Communicated with clients to negotiate repayment plans, fostering positive relationships while resolving outstanding debts.
- Implemented process improvements that enhanced efficiency in debt recovery operations.
- Collaborated with legal team to prepare documentation for court proceedings on unresolved cases.
- Trained new team members on best practices for debt recovery and customer engagement techniques.
- Monitored performance metrics to assess effectiveness of collection efforts and adjust strategies accordingly.
- Resolved customer inquiries related to account status, enhancing overall client satisfaction through effective communication skills.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used skip tracing and other techniques to locate debtors.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- Demonstrated adaptability in the face of changing regulations and industry trends, ensuring continued success in debt recovery despite evolving challenges.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
Education
High School Diploma -
Magnolia High School
Magnolia, TXSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Management
- Staff development
- MS office
- Business administration
- Vendor sourcing
- Sales background
Timeline
Operations Manager
Hedgehog Grill
02.2025 - 10.2025
Office Administrator
Guardian Construction
01.2023 - 01.2024
Chiropractic Assistant
Dr. Young
08.2021 - 12.2023
FOH Manager
Tejas Chocolate + Bbq
02.2018 - 07.2020
Debt Recovery Specialist
FMA Alliance
02.2011 - 11.2018
High School Diploma -
Magnolia High School