Nicole cleveland
Reisterstown,MD
Summary
Diligently balancing transactions and showcasing a strong work ethic, I enhanced financial accuracy at Embassy Suite Hotel by meticulously auditing daily revenues and reducing payment discrepancies. My ability to multitask and solve problems ensured guest safety and satisfaction, significantly contributing to the hotel's performance.
Overview
10
10
years of professional experience
Work History
Night Auditor
Embassy Suite Hotel
06.2020 - 03.2023
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Cashier Team Lead
Papa Gino's
10.2016 - 01.2019
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve problems.
- Learned duties for various positions and provided backup at key times.
Medical Office Assistant
Tufts Medical Center
02.2013 - 04.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
MBA - Healthcare Management
Salem University
West Virgina05-2022
Bachelor of Science - Healthcare Mangement
Salem University
West Virgina05-2021
Associate of Science - Business Management
Roxbury Community College
Boston, MA05-2016
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Balancing transactions
- End-of-day processes
Timeline
Night Auditor
Embassy Suite Hotel
06.2020 - 03.2023
Cashier Team Lead
Papa Gino's
10.2016 - 01.2019
Medical Office Assistant
Tufts Medical Center
02.2013 - 04.2015
MBA - Healthcare Management
Salem University
Bachelor of Science - Healthcare Mangement
Salem University
Associate of Science - Business Management
Roxbury Community College
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