Nicole Cloud
Sioux Falls,South Dakota
Summary
Dedicated, hardworking operational management professional with extensive daily planning and operations experience with a background in Animal Science. Skilled in staff training and development . Dedicated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Demonstrated team leader with excellent staff management skills. Operations Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Crunch Fitness
06.2023 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Increased employee retention rate by creating professional development programs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
General Manager of Operations
LA Fitness
07.2017 - 11.2022
- Front line of customer service. Greeted customer by name and maintained a healthy relationship with current guests, future guests and visitors.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Trained, coached and mentored staff .
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
Branch Operations Manager
TCF National Bank
10.2004 - 06.2017
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Submitted loan applications to underwriter for verification and recommendation.
- Generated financial and operational reports to assist management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Completed daily Bank Secrecy Act reports.
- Complied with regulatory guidelines and requirements.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Maintained branch files for major accounts, investments and employees.
- Launched new training program to boost employee skills and staff retention rate.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
- Set up and supervised cash shipments.
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Boosted sales and customer loyalty through incentive programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Lexington Animal Care
Dr. Green
03.2004 - 10.2005
- Streamlined animal intake processes, ensuring efficient allocation of resources and timely medical evaluations.
- Reduced stress levels among shelter animals by implementing environmental enrichment initiatives, such as sensory stimulation activities and socialization opportunities.
- Optimized record-keeping systems by digitizing essential information related to each resident animal''s history, facilitating easy access when needed during decision-making processes regarding their wellbeing.
- Improved animal welfare by implementing effective care protocols and monitoring daily health assessments.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Education
Bachelor of Arts - Business Administration And Management
Argosy University
Eagan, MNAnimal Rescue
Associate of Science - Animal Health
Argosy University
Eagan, MNSkills
- Good Communication Skills
- Overcoming Obstacles
- Effective Written and Verbal Communication
- Client Observations
- Problem Resolution
- Policy and Procedure Adherence
- Company Culture and Values
- Brand Promotion
- Conflict Resolution
- Staff Training
- Operational Efficiency
- Customer Satisfaction
- Customer Relationship Management
- Sales Techniques
- Team management
Certification
CPR certification
AED certified
Timeline
General Manager of Operations
Crunch Fitness
06.2023 - Current
General Manager of Operations
LA Fitness
07.2017 - 11.2022
Branch Operations Manager
TCF National Bank
10.2004 - 06.2017
Lexington Animal Care
Dr. Green
03.2004 - 10.2005
Bachelor of Arts - Business Administration And Management
Argosy University
Animal Rescue
Associate of Science - Animal Health
Argosy University
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