Nicole Cloward
Grove,UT
Summary
Dynamic cake decorator with expertise in custom cake consultations and innovative design techniques at Sam’s Club. Proven ability to enhance customer satisfaction through exceptional communication and attention to detail. Skilled in icing techniques and food safety compliance, contributing to increased bakery sales and a loyal customer base.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Cake Decorator
Sam’s Club
06.2021 - Current
- Decorated cakes using various techniques to meet customer specifications.
- Collaborated with team members to ensure timely order fulfillment and quality standards.
- Managed inventory of decorating supplies, ensuring availability for production needs.
- Assisted customers in selecting cake designs and flavors
- Contributed ideas for seasonal cake designs, boosting product offerings and sales potential.
- Assisted customers with selecting suitable cake designss based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Bar Manager
City Limits Tavern
02.2011 - 04.2020
- Led bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail menus, enhancing customer satisfaction and engagement.
- Trained and mentored staff on service standards and product knowledge.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated events and promotions to drive sales and increase foot traffic.
- Analyzed customer feedback to refine service offerings and improve experiences.
- Established strong vendor relationships, negotiating favorable terms for supplies.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Sales Associate
Apple Fresh Market
03.2016 - 01.2020
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Executed sales transactions accurately, ensuring efficient and error-free processing of customer purchases.
- Assisted in inventory management, monitoring stock levels to maintain optimal product availability.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
Associate of Arts - General
Utah Vally
Orem, UT07.2003
High School Diploma - General
Timpview High School
Provo, UT05.1985
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Icing techniques
- Strong communication skills
- Food safety compliance
- Themed cake creation
- Expert piping techniques
- Icings and fondant
- Stock rotation
- Glazing and icing application
- Food production
- Wedding cake design
- Icing preparation
- Design Techniques
- Visual merchandising
- Quality control
- Continuous learning and adaptation
- Cake sculpting
- Photography and presentation
- Buttercream mastery
- Production and processing
- Product inspection
- Standardized recipe proficiency
- Decorating skills
- Icing methods
- Attention to detail
- Reliable and responsible
- Team cooperation
- Critical thinking
- Customer service
- Cake and pastry decoration
- Equipment cleaning
- Supply ordering
- Cake decorating
- Order taking
- Adaptive and creative
- Decision-making
- Team Training
- Kitchen safety
- Cake decorating equipment
- Preventive Maintenance
- Safe slicer operation
- Product promotion
- Accurate scale operation
- Equipment inspection
Timeline
Cake Decorator
Sam’s Club
06.2021 - Current
Sales Associate
Apple Fresh Market
03.2016 - 01.2020
Bar Manager
City Limits Tavern
02.2011 - 04.2020
Associate of Arts - General
Utah Vally
High School Diploma - General
Timpview High School