Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
Timeline
Generic

Nicole Cockrell

Traverse City,MI

Summary

Dedicated to customer service with 15+ years of experience. Combining passion, experience, and the ability to develop life-long relationships with new and existing customers. A proven track record with growth of revenue, strong management skills, hiring and training staff that in return move up and stay loyal to the company. I think it is so important especially this day in age to gain the trust from customers / clients, that you are showing them and guiding them down the right path of their financial goal. I am a respectful loan officer with several years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of banking products and associated services. I really loved my job at Republic Bank but left due to my husband receiving a promotion in his job. That moved us too Traverse City. I applied for another bank job that was available up in Traverse City and got the job right away. in order to move up you have to move to Lansing.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Loan Officer

MSUFCU
Traverse City, MI
08.2021 - 09.2024
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Negotiated terms and conditions of loan contracts.
  • Verified accuracy of loan documents prior to approval.
  • Approved or denied loan applications based on established guidelines.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Identified opportunities for cross-selling additional products and services.
  • Attended periodic training sessions related to consumer lending operations.

Teller

PNC
Traverse City, MI
11.2020 - 02.2021
  • To meet banking requirements of customers' by providing personable and quick services
  • The work areas of a teller at PNC bank include processing transactions, checking cash and check deposit, loan payments or withdrawals, and product explanations
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies

Advance Sales and Service/ Universal Banker

Republic Bank
Louisville, KY
11.2018 - 11.2020
  • Company Overview: Republic Bank & Trust Company
  • I was responsible for providing efficient, professional and quality customer service to all Republic Bank & Trust Company clients
  • This position is also responsible for selling retail deposit and loan products to consumer and business clients inside and outside the Banking Center
  • Additionally I delivered a high level of service by opening and closing deposit accounts, taking and processing consumer loan applications, directing customer service issues, and handling teller transactions
  • This position helped achieve the sales and growth goals for the Banking Center
  • I was always involved with community activities with getting our name out there
  • I was asked to be the face of Republic at the Women's Leadership Conference
  • Republic Bank & Trust Company

Assistant Manager

Cash America
Clarksville, Indiana
07.2010 - 11.2020
  • Accountable for day to day operations of the store and holds high responsibility to lead, coach, and develop co-workers
  • Responsible for merchandising the store, providing sales and loans to customers, maintaining store goals with high revenue, cash handling, and next to perfect audits

Education

High School Diploma -

Traverse City West Senior High
Traverse City, MI
06.1998

Associate of Science - Dental

Grand Rapids Community College
Grand Rapids, Michigan

Skills

  • Leadership
  • Customer Service
  • Resolutions
  • Processing Loans
  • Opening Accounts
  • Cash Handling
  • Management
  • Equifax Application Engine
  • Cash Drawer Balancing
  • Reliable
  • Friendly
  • Cash counting
  • Approachable
  • Excellent communication skills
  • Event Setup
  • Answering Phones
  • Fundraising
  • Professional Appearance
  • Teamwork and Collaboration

References

  • Dava Kendall-Tyra, Retail Manager, Republic Bank, dkendalltyra@republicbank.com, 502-773-9862
  • Andy White, District Manager, MMI Door, andyw@mmidoor.com, 812-592-6777
  • Karla Schappe, Commercial Business, MSUFCU, 517-294-1388

Affiliations

  • Helped with Habitat for Humanity with the help of building a home.
  • Volunteered for Women's Recourse Center by helping to maintain their outdoor space for the past few years.
  • Spent time as the CU Ambassador on helping to raise funds for basket raffles to help with charities.
  • Volunteered for the Vetrans in Crisis

Certification

  • Michigan Notary

Timeline

Loan Officer

MSUFCU
08.2021 - 09.2024

Teller

PNC
11.2020 - 02.2021

Advance Sales and Service/ Universal Banker

Republic Bank
11.2018 - 11.2020

Assistant Manager

Cash America
07.2010 - 11.2020
  • Michigan Notary

High School Diploma -

Traverse City West Senior High

Associate of Science - Dental

Grand Rapids Community College
Nicole Cockrell