Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE COFFEY

Lafayette,IN

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking leadership, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Supervisor

UPS
07.2023 - Current
  • Implement safety and compliance training, ensure best practices, motivate staff, and continue to build on existing skills, Coach associates to support their continued development.
  • Oversaw daily operations of all departments, ensuring smooth workflow and timely completion of tasks.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to our organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Driver Manager

Venture Logistic
03.2022 - Current
  • Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.

Owner

Coffey & Co LLC
01.2015 - Current
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Successfully navigated challenging economic conditions by making informed decisions that protected business''s financial stability.
  • Secured long-term sustainability of business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout our team.

Area Manager

Merit Logistics
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Boosted employee morale by creating positive work environments that encouraged teamwork, collaboration, and professional growth opportunities.
  • Fostered an environment of open communication between management teams across area's to share best practices in operations optimization and problem-solving techniques.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

Education

Associate of Applied Science - Computer Business

The College of Office Technology
Chicago, IL
06.2007 - 11.2008

Skills

Exceptionally goal oriented, assertive, kindhearted, and open minded Professional, with a high regard to ethics and morals A high ability to analyze situations to ensure optimal outcomes Methodical problem solver who invites collaboration to gain the best outcome for business needs and stakeholders Ability to find solutions to complex issues Exceptional trouble shooter skill, and critical thinker skills Motivated by schedules and deadlines, with the ability to prioritize my workload, delegate work as needed, while maintaining time management

Audit reporting

Idea Development and Brainstorming

Process Improvement

Operations Management

Staff Management

Inventory Control

Timeline

Supervisor

UPS
07.2023 - Current

Driver Manager

Venture Logistic
03.2022 - Current

Owner

Coffey & Co LLC
01.2015 - Current

Associate of Applied Science - Computer Business

The College of Office Technology
06.2007 - 11.2008

Area Manager

Merit Logistics

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NICOLE COFFEY