Nicole Coffman
Moscow Mills,MO
Summary
Administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively.
Professional experience with advanced car detailing techniques, including thorough paint correction, interior repair, color matching and ceramic coating application. Talented in working closely with team members to detail large fleets of trucks, SUVs and luxury cars.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant to CEO
HouseJet, LLC
09.2024 - 10.2025
- Coordinated executive schedules, ensuring efficient time management and prioritization of meetings.
- Managed communications, responding to inquiries and facilitating information flow within the organization.
- Organized travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Prepared reports and presentations, enhancing clarity and professionalism in executive communications.
- Maintained accurate filing systems, improving document retrieval and organizational efficiency.
- Handled confidential and sensitive information with discretion.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Used software to prepare documents, reports, and presentations.
Sales Representative Team Leader
Hertz
03.2022 - 09.2024
- Trained and mentored new sales representatives, enhancing team productivity and performance.
- Fostered strong client relationships, ensuring high levels of satisfaction and repeat business.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Streamlined processes to enhance workflow efficiency and reduce operational bottlenecks.
- Cross-trained existing employees to maximize team agility and performance.
CEO/Owner/Founder
Deluxe Auto Care, LLP
07.2021 - 03.2022
- Developed and implemented operational policies to streamline service delivery processes.
- Attended Chicago Auto Pro's detailing courses to expand detailing knowledge and Colourlock certify in plastic, vinyl and leather repair and color matching.
- Sold and applied Owner's Pride ceramic coating and professional-grade chemicals with precision upon clientele requests.
- Oversaw financial planning and budget management, ensuring resource allocation aligned with company goals.
- Built partnerships with key stakeholders to expand service offerings and market reach.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Inspected vehicles to identify areas requiring special attention during the detailing process.
- Operated cleaning equipment to achieve high-quality vehicle detailing results.
- Applied wax and polish using professional-grade tools for enhanced vehicle appearance.
- Trained new detailers on best practices and efficient workflow techniques.
- Maintained cleanliness and organization of detailing workspace for optimal safety and productivity.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Car Wash Attendant
Blue Iguana Car Wash
02.2021 - 07.2021
- Ensured proper use of cleaning chemicals and equipment for safety and efficiency.
- Trained new staff on car wash procedures, promoting adherence to safety standards.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Car Detailer/Porter
Nissan
08.2020 - 01.2021
- Performed thorough interior and exterior vehicle detailing, ensuring high-quality finishes.
- Conducted quality inspections post-detailing to verify adherence to company specifications and client expectations.
- Developed streamlined processes for vehicle preparation, reducing turnaround times while maintaining quality standards.
- Collaborated with sales team to prepare vehicles for display, enhancing overall dealership appearance and appeal.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
Guest Services Associate
Wonders of Wildlife National Museum & Aquarium
12.2018 - 07.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated visitors on exhibits, enhancing their understanding and appreciation of marine life.
- Collaborated with team members to ensure smooth operations during peak visitation times.
- Trained new associates on operational procedures and customer engagement strategies.
- Managed ticketing systems efficiently, ensuring accurate processing of admissions and payments.
- Developed promotional materials highlighting special events and educational programs for guests.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
Dairy Queen
12.2015 - 08.2017
- Processed transactions accurately and efficiently to ensure customer satisfaction.
- Managed cash register operations, including balancing drawers and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared and assembled food orders in compliance with health standards.
- Coordinated kitchen operations to ensure timely service during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
No Degree - Biology
Missouri State University
Springfield, Missouri, MOHigh School Diploma -
Orchard Farm High School
Saint Charles, MO05-2017
Skills
- Executive support
- Strong problem solver
- Professional automotive detailing
- Chemical handling
- Buffing and polishing
- Relationship building
- Customer service
- Critical thinking
- Active listening
- Detail oriented
- Data entry
- Conflict resolution
Certification
- IDA Certified (Deluxe Auto Care, LLP)
- Colourlock Certified (Plastic, Leather & Vinyl Repair) via Chicago Auto Pro's Course
- Certified Ceramic Coating Installer via Owner's Pride
- CPR/First Aid/AED/O2
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Executive Assistant to CEO
HouseJet, LLC
09.2024 - 10.2025
Sales Representative Team Leader
Hertz
03.2022 - 09.2024
CEO/Owner/Founder
Deluxe Auto Care, LLP
07.2021 - 03.2022
Car Wash Attendant
Blue Iguana Car Wash
02.2021 - 07.2021
Car Detailer/Porter
Nissan
08.2020 - 01.2021
Guest Services Associate
Wonders of Wildlife National Museum & Aquarium
12.2018 - 07.2020
Cashier
Dairy Queen
12.2015 - 08.2017
No Degree - Biology
Missouri State University
High School Diploma -
Orchard Farm High School