Summary
Overview
Work History
Education
Skills
Assessments
Certification
Timeline
Generic

NICOLE COLBERT

Omaha,NE

Summary

Experienced Sales Director and Administrator with a track record of exceeding sales targets through strategic account management and client relationship development. Skilled in developing and implementing sales strategies for exceptional performance. Also experienced in operations including hiring, interviewing, budgets, AP, AR.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Account Executive

St. Croix Hospice
Omaha, NE
04.2024 - Current
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Organized trade shows and events to promote company products or services in the marketplace.
  • Attended networking events to build relationships with potential customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Assessed patients to determine eligibility for hospice services.
  • Participated in educational activities such as lectures, conferences or seminars on topics related to hospice nursing.
  • Conducted outreach activities such as health fairs, community forums, and speaking engagements to promote awareness of hospice services and benefits available through the organization.
  • Reviewed medical records and consulted with physicians regarding hospice admission criteria.
  • Educated staff on best practices related to providing quality hospice care.
  • Facilitated referrals for hospice services when appropriate for end-of-life care.
  • Educated families about end-of-life planning options such as hospice services available in the community.
  • Advised families on end-of-life issues such as hospice referrals or advanced directives.
  • Supported patients in end-of-life decisions such as hospice care or palliative treatments.
  • Facilitated communication between staff members, patients, families and volunteers to ensure everyone was informed about changes or developments related to hospice services.
  • Organized outreach events within the community to promote hospice services.
  • Established relationships with local hospitals, nursing homes and long term care facilities to facilitate referrals into the hospice program.

Associate Administrator

Crown Pointe Community Sonida Senior Living
Omaha
07.2023 - 02.2024
  • Responsible for Accounts Receivables and Accounts Payables of the community by completing billing and invoicing
  • Complete Payroll for the community employees
  • File monthly Long-Term Care Insurance policies
  • Responsible for the HR in the community by identifying, evaluating and solving hiring challenges, recruiting new employees, mediating and suggesting solutions to employee disputes
  • Responsible for onboarding new employees and completing orientation of new employees
  • Maintained relationships with external vendors providing services to the organization
  • Performed administrative duties including filing documents, maintaining records
  • Provided leadership and guidance to junior staff members within the organization
  • Assisted in the recruitment and onboarding of new staff members
  • Organized workflow by assigning tasks to team members and following up on progress
  • Developed and maintained organizational policies and procedures for office operations
  • Established effective communication channels between departments to facilitate collaboration
  • Collaborated with other departments to ensure smooth day-to-day operations
  • Answered phone calls and emails from clients to address questions, complaints, and needs
  • Trained newly hired employees regarding company procedures, standards and goals
  • Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures
  • Performed invoicing and budget tracking tasks to monitor financial progress
  • Prepared reports to summarize operational results and financial performance
  • Used financial accounting or spreadsheet software to calculate revenue, sales and expenses

Director of Sales & Marketing

Bailey Pointe at Roxbury Park Assisted Living
Omaha
06.2017 - 07.2023
  • Provides the sales activities and results necessary to achieve and exceed the community's sales and occupancy goals, continuously maximizing occupancy with quick closing skills
  • Pre-qualifies potential customers so that sales efforts are in proportion to their urgency and appropriateness for the community
  • Identifies key decision-makers and communicates with and involves all individuals involved in making the decision, interacts with others by developing and maintaining rapport, demonstrating sensitivity toward others to establish a relationship and continue the sales process, identifies the needs and goals of potential customer, recommends solutions that match customer needs, overcoming objections by demonstrating benefits to customers and negotiating a mutually beneficial outcome
  • Experienced in understanding customers and provides outstanding customer service to clients, partners and vendors
  • Maintains regular contact with prospective residents and their family, responds to request for information and brochures in a timely manner, ensures a smooth transition for the residents from the sales process through the move in process, schedules sales appointments, developed a formal community relations marketing plan, works with the Executive Director and other Department Managers to establish a daily/weekly exchange of information on sales issues that impact other departments
  • Established processes for lead generation and qualification, customer onboarding and retention programs
  • Maintained up-to-date knowledge of competitive landscape by tracking competitor activity in the marketplace
  • Created comprehensive strategies to maximize revenue potential in target markets
  • Built collaborative partnerships with vendors and suppliers in order to secure favorable terms and pricing agreements
  • Monitored customer feedback through surveys and focus groups to inform product development decisions
  • Followed up with sales leads, answering questions and improving service
  • Determined price schedules and discount rates
  • Monitored customer preferences to determine focus of sales efforts
  • Followed and maintained approved budget expenditures

Admissions Coordinator

Danville Skilled Nursing Care Center & New Focus Achievement Center
Danville
08.2016 - 05.2017
  • Provided assistance to Admissions Coordinator and Marketing Director in Skilled Nursing Facility with daily task including reviewing prospective referrals from surrounding hospitals case management, screening potential residents at surrounding hospitals and other skilled nursing facilities, running insurance verifications, running and costing out medications, obtained necessary insurance authorizations through managed insurance policy/company, completed facility contracts with new residents and/or family, worked with Illinois Department of Health and Human Services by applying and filing Long Term Care Medicaid for pending residents, filing Rep Payee with local Social Security Office, answering multiple phone lines with insurance and billing questions, opened and separated facility's mail by department and helped assist with set up and attended many marketing events

Juvenile Counselor

Owens & Associates
Omaha
02.2013 - 05.2016
  • Provided services and educational opportunities for at risk youths, disadvantaged adults, and troubled families
  • Provided alternatives to incarceration and diversionary programs to persons on probation or parole
  • Provided tracking to youth with ankle electronic monitors and completed weekly home and school checks
  • Provided transportation, educational programs, community based programs and support to youth at risk

Youth Care Worker

Uta Halee Girls Village/Cooper Village for Boys
Omaha
01.2006 - 12.2012
  • Provided daily charting and monthly reports to assigned State Caseworker, Judge, Therapist, and Probation Officer if applicable
  • Provided services to at risk youth such as; creating a safe, structured, and therapeutic environment with treatment for Mental Illness and Alcohol/Substance abuse
  • Provided safety and managed the environment during times of crisis and unsafe situations
  • Facilitated daily groups such as Independent Living Skills, Substance Abuse, Chemical Dependency, Gang Prevention, and Recreation
  • Provided daily charting and monthly reports
  • Provided Community Treatment Aid to youth and their families with In-Home Therapy and performed adult urine drug screenings

Education

Licensed Nebraska Assisted Living Facility Administrator -

Southeast Community College
Lincoln, Nebraska, NE
10-2024

Certificate - Public Affairs & Community Service

University of Nebraska at Omaha

High School Diploma -

General High School
Weeping Water, NE

Skills

  • Sales & Marketing
  • Conflict Management
  • Human Resources
  • Customer Service
  • Interviewing
  • Payroll
  • Accounts Receivable
  • Accounts Payable
  • Microsoft Office
  • Organizational Skills
  • Communication Skills
  • Office Experience
  • Hospice Care
  • Public Relations
  • Budgeting
  • Competitor Tracking
  • Assessments & Care Plans
  • Team Building
  • Customer Relationship Management
  • Problem-Solving Abilities

Assessments

  • Supervisory skills, Proficient, 03/01/23
  • Sales skills, Proficient, 03/01/22
  • Marketing, Proficient, 03/01/23

Certification

  • Licensed Nebraska Assisted Living Facility Administrator
  • CPR Certification

Timeline

Account Executive

St. Croix Hospice
04.2024 - Current

Associate Administrator

Crown Pointe Community Sonida Senior Living
07.2023 - 02.2024

Director of Sales & Marketing

Bailey Pointe at Roxbury Park Assisted Living
06.2017 - 07.2023

Admissions Coordinator

Danville Skilled Nursing Care Center & New Focus Achievement Center
08.2016 - 05.2017

Juvenile Counselor

Owens & Associates
02.2013 - 05.2016

Youth Care Worker

Uta Halee Girls Village/Cooper Village for Boys
01.2006 - 12.2012

Licensed Nebraska Assisted Living Facility Administrator -

Southeast Community College

Certificate - Public Affairs & Community Service

University of Nebraska at Omaha

High School Diploma -

General High School

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