Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cole

Montpelier,OH

Summary

Proven track record in enhancing child development at Self Employed Daycare and streamlining front desk operations at Tecumseh Family Practice. Expert in patient scheduling and child supervision, demonstrating exceptional multitasking and people management skills. Achieved significant improvements in patient and child satisfaction through effective complaint handling and positive reinforcement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 6 years. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

24
24
years of professional experience

Work History

Daycare Provider

Self Employed
04.2021 - 04.2024
  • Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
  • Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
  • Enhanced child development by implementing age-appropriate activities and learning experiences.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
  • Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
  • Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
  • Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.

Night Manager

Millers Market
08.2018 - 03.2020
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed 5 employees in delivering smooth, productive night shift operations.

Medical Assistant/Receptionist

Tecumseh Family Practice
02.2000 - 01.2007
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered phone calls and messages for 4-physician , Family medical facility, scheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Deming High School
Deming, NM
05.1991

Skills

  • CPR training
  • Recordkeeping requirements
  • Multitasking
  • Customer service focus
  • Financial Acumen
  • Bank Deposit Preparation
  • Medical receptionist experience
  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • Payment Collection
  • Telephone Etiquette

Timeline

Daycare Provider

Self Employed
04.2021 - 04.2024

Night Manager

Millers Market
08.2018 - 03.2020

Medical Assistant/Receptionist

Tecumseh Family Practice
02.2000 - 01.2007

High School Diploma -

Deming High School
Nicole Cole