NICOLE COLE
Jackson
Summary
Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.
Overview
15
15
years of professional experience
Work History
Merchandising Manager
SpinLife
02.2021 - Current
- Maintained products on site to successfully educate and advise customers of all applicable product details to improve online experience.
- Monitored inventory levels and made necessary adjustments to website to maximize sales.
- Monitored and evaluated vendor performance to verify quality of products, margin, and delivery times met company standards.
- Collaborated with marketing team for prompt promotion of products.
- Assisted in preparation of marketing emails, and other collateral.
Budget Analyst & Work Force Manager
Applied Perceptions LLC
07.2019 - 01.2020
- Cost analysis calculations for employees and productivity metrics in order to maintain profitability
- Assist with calculating new employee pay scales, benefits, and incentives
Work Force Scheduling & Client Success Supervisor
Applied Perceptions LLC
08.2015 - 01.2020
- Schedule creation using historical data & volume projections to determine coverage requirements to maintain client SLA’s and KPI’s
- Generate custom client and internal reports – daily and weekly to monitor SLA’s/KPI’s
- Assist with the creation of weekly and monthly invoices for multiple clients
- Direct client communication & correspondence
- Systematize work flow and reporting for employees and clients
- Assist with payroll processing and analysis of payroll statistics
- Team management & coaching of agents
Executive Assistant
Applied Perceptions LLC
12.2014 - 01.2020
- Work directly with President, Vice President and C-level executives to assist with daily tasks, scheduling, calendar, etc.
- Plan travel & registrations for executive team to attend events/conferences
- Summarize, organize, and maintain meeting notes
- Create concise summaries of the call center status for executive team
Customer Service Representative
Applied Perceptions LLC
08.2010 - 12.2014
- Assist with back-end system work, including customer emails, chats, refunds, quality assurance, and more
- Answer customer phone calls, provide customer service & account resolution
Education
B.S. - Statistics
Sonoma State University
12.2014
Skills
- Brand Management
- Reporting and analysis
- Invoice Processing
- Detail Oriented
- Strong verbal and written communication
- Data-driven decision making
- Vendor communications
- MS Office
- Google Suite
Timeline
Merchandising Manager
SpinLife
02.2021 - Current
Budget Analyst & Work Force Manager
Applied Perceptions LLC
07.2019 - 01.2020
Work Force Scheduling & Client Success Supervisor
Applied Perceptions LLC
08.2015 - 01.2020
Executive Assistant
Applied Perceptions LLC
12.2014 - 01.2020
Customer Service Representative
Applied Perceptions LLC
08.2010 - 12.2014
B.S. - Statistics
Sonoma State University
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