Nicole Coleman
Bellevue,NE
Summary
Hard-working, organized and detail oriented teller with great cash handling, transaction management and fraud prevention skills. Knowledgeable in general accounting and finance concepts. Great with time management and multi-tasking, as well as devoted to giving every customer a positive and memorable experience. Always willing to promote bank products and services to maintain customer loyalty.
Overview
4
4
years of professional experience
Work History
Engagement Coordinator
HomeGoods, TJX Companies
09.2023 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Teller II
Centris Federal Credit Union
09.2021 - 08.2023
- Disburse cash and checks accurately while maintaining a balanced cash drawer daily.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Assistant Store Manager
Dollar General Store
07.2020 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Bellevue East Sr High School
Bellevue, NE05.2001
Skills
- Account Updating
- Cash Handling
- Asset Protection
- Customer Relationship Building
- Fraud Detection
- Drawer Balancing
- Product and Service Sales
- Cash Counting
- Safe and Vault Operation
- Strong Work Ethic
- Reliable
- Friendly
Timeline
Engagement Coordinator
HomeGoods, TJX Companies
09.2023 - Current
Teller II
Centris Federal Credit Union
09.2021 - 08.2023
Assistant Store Manager
Dollar General Store
07.2020 - 02.2022
High School Diploma -
Bellevue East Sr High School
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