Nicole Colletti

• Strategically plan and coordinate the delivery of comprehensive training programs for airport operations, catering, and cargo staff across system hubs, regional metro, and line stations, as well as regional international operations.
• Ensure the development and execution of training initiatives are timely, of high quality, and meet validation and return on investment criteria.
• Lead and direct a dedicated team of instructors in the global rollout of training, while providing essential support to leadership for a range of training needs, including initial, recurrent, and situation-specific sessions.
• Oversee a deployment team that ensures the provision of timely, high-quality training for up to 50 metro/line stations and vendor service providers.
• Implement strategies to maintain training quality within budget constraints, ensuring alignment with station training schedules.
• Lead cross-functional partnerships to standardize operational procedures and facilitate a cohesive training environment.
• Serve as a key resource for hub training initiatives, advancing systemic issues for resolution and managing shared training services.
• Evaluate vendor training performance, managing project timelines, transitions, budgets, and compliance within the hub’s geographic region.

Key Achievements:

• Led the deployment of a new ramp initial program, enhancing process efficiency for IOD/RRI.
• Innovative scheduling for the instructor on-demand team and collaborated on chat bot functionalities for the Cisco/Finesse phone program.
• Partnered with the design team to establish best practices for ramp initial training.
• Developed and mentored the instructor on-demand team, fostering professional growth and expertise.

Act as a central resource for below-the-wing team projects, United Express operations, and business partner collaborations, ensuring successful project outcomes and strategic alignment

Emergency Planning | De-icing | Charter | Operations | Coordinate Staff | Vendor Partner Performance
O’Hare station operation center

• Direct and manage day-to-day operations of the Station Operation Center (SOC), including deicing, charter operations, and aircraft integration planning for airport operations.
• Provide daily oversight of hub operations, focusing on efficiency improvements and alignment with strategic business objectives.
• Lead personnel development and motivation initiatives, ensuring a high-performance team environment.
• Coordinate departmental activities, optimize operating costs, and oversee employees with direct reporting lines.
• Actively participate in the local and airport community, fostering relationships and contributing to community engagement.
• Lead gate operational planning, implementation, and execution, ensuring seamless airport service delivery.
• Manage project-related tasks and research, facilitating cross-departmental coordination.
• Collaborate with scheduling and operational analysis departments to bolster ORD schedule stability and operational efficacy.
• Formulate strategic plans for the long-term growth and development of the ORD hub.
• Cultivate business relationships and invest in staff development to build a skilled and knowledgeable team.
• Communicate and coordinate with all stakeholders, including business partners, union representatives, government agencies, airport authorities, and vendor stakeholders, to maintain a cohesive airport operation.

Key Outputs

• Hub Performance Metrics: Monitor and report on key performance indicators to gauge hub efficiency and effectiveness.
• Operational Performance Goals (Corporate):
• Arrival Performance: Achieve targets for on-time arrivals (A:0) and minimize delays within 14 minutes of scheduled arrival time (A:14/Red Zone performance).
• Departure Performance: Ensure timely departures for STAR, focus flights, and international services.
• Performance/Departure:
• MST Quick Turn Performance: Optimize quick turn processes to reduce delays and improve departure punctuality.
• Delay & Cancellation Rates: Work towards lowering the frequency of delays and cancellations.
• Block Time Influences: Manage factors affecting block time, including taxi-in/taxi-out durations and penalty box holds.
• Operational Performance Goals (Station Specific):
• Irregular Operations Planning: Develop and implement strategies to handle irregular operations effectively.
• Mitigation of potential Long Tarmac Delay (LTD) issues: Proactively address and reduce the risk of long tarmac delays.

Responsibility

• Coordinated and managed pilot crew scheduling functions, ensuring all flights are staffed in compliance with FAA regulations, collective bargaining agreements, and company policies.
• Oversaw crew scheduling to guarantee adherence to FARs and efficient service delivery to pilots and domicile administration, addressing work assignment queries and concerns.
• Executed and managed schedules to provide coverage at optimal cost levels, enhancing employee satisfaction and operational efficiency.
• Fostered collaboration, coordination, and communication within the Network Operations Center (NOC) and other operating groups.
• Administered consistent and cost-effective contractual interpretations and scheduling practices, aligning with company and government regulations and pilot union agreements.
• Engaged with the FAA on pilot scheduling and compliance issues, ensuring regulatory adherence and proactive performance monitoring.
• Served as a liaison between bases and departments within the NOC, promoting teamwork and open communication.
• Maintained productive relationships with pilot union representatives, clarifying agreements to devise long-term problem-solving strategies.
• Directed pilot schedulers’ activities and coordinated responses to irregular operations, ensuring swift recovery and minimal disruption.
• Led the development of the scheduling department’s compliance manual and was responsible for compiling year-end performance review statistics.

Successes

• Revised and updated the Crew Resources policies and procedures manual, ensuring compliance and up-to-date guidelines.
• Served as the lead presenter for the pilot scheduling supervisor group, providing coaching and development to enhance team performance.
• Developed a comprehensive team development training manual; conducted training sessions for supervisors and staff within the scheduling department.
• Designed and implemented an onboarding procedure for new hires, personally overseeing their training and integration into the team.
• Facilitated peer training on COSMOS to support the Crew Management System (CMS), enhancing team proficiency and operational efficiency.
• Collaborated with IT on a special assignment to beta test and implement the Crew Recovery and HOME systems, ensuring a seamless transition for the hotel desks.
• Provided technical support and guidance to coworkers during the transition to COSMOS and CMS, resolving programming and technical issues.
• Aided coworkers in the organization and management of computer programs during the company’s transition to the Willis Tower