Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Nicole Colley
Troy,VA
Work Preference
Summary
Dynamic professional with extensive expertise in sales and marketing, particularly as Owner and Operator at NMO LLC. Demonstrated success in business development and customer engagement, utilizing robust skills in operations management and strategic marketing. Skilled in cultivating team collaboration and amplifying brand visibility to propel growth and enhance client satisfaction.
Overview
14
14
years of professional experience
Work History
Owner and Operator
NMO LLC
Charlottesville, VA
11.2016 - Current
- Taking on clients in the hotel industry helping with sales and marketing
- A liaison between the ownership and employees of clientele
- Investing into hotels when the opportunity presents itself
- Managed daily operations and ensured smooth workflow in business processes.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Built and maintained strong relationships with suppliers and vendors for procurement.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented efficient scheduling practices to optimize employee productivity.
- Handled customer inquiries, resolving issues effectively to ensure satisfaction.
- Conducted market research to identify trends and inform business decisions.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Executive Corporate Manager
DoubleTree by Hilton
Charlottesville, VA
06.2015 - 11.2016
- Cold calling prospective new clients’
- Build and maintain relationships with corporate clients
- Book and manage blocks
- Coordinated logistics for executive meetings and events at a luxury hotel.
- Collaborated with clients to customize event details and special requests.
- Detailing meeting needs from start to finish – including billing
- Communicate details for each event with all departments
- Prepare and review quarterly reports
- Attending social business events in market to build relationships with local venders
- Developed training programs for new employees on hospitality best practices.
- Developed and implemented strategies to increase executive efficiency.
Assistant Property Manager
DoubleTree by Hilton
Charlottesville, VA
10.2014 - 06.2015
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Prepare statement of accounting notices for past residents.
- Prepare, review and close financial books for assigned properties on a monthly basis.
- Prepare and review quarterly and year end reports.
- Provide accounting support to Property Managers.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
- Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
- Filing unlawful detainers and follow through with court filings
- Provide general clerical assistance to community office
Logistic Manager/ Insides Sale
Patriot Aluminum
Charlottesville, VA
01.2014 - 10.2014
- Ensuring the efficient running of administration and office procedures.
- Actively managing subcontractors to ensure that they perform in line with their contractual agreements.
- Ensuring that all drivers work to established driving time directives.
- Supervising the completion of all checks and documentation required by law.
- Monitoring and tracking the flow of goods into the warehouse.
- Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.
- Working with multiple customers at the same time.
Marketing and Leasing Consultant
Great Eastern Management
Charlottesville, VA
01.2012 - 01.2014
- Conduct property and apartment tours with prospective applicants
- Manage resident inquiries and requests with excellent and timely service
- Maintain prospect documentation and consistently exceed 'closing ratio'
- Develop marketing materials
- Promote a 'sense of community' through planned activities and events
- Facilitate collections through documentation and filing processes
Education
High School Diploma -
Western Albermarle High
Crozet, VA05-2004
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Business accounting software
- Internet research
- Email services
- Yardi system
- STS
- Fair housing training
- Sales strategy
- Operations management
- Marketing development
- Business development
- Customer engagement
- Team leadership
- Process improvement
- Budget development
References
Available upon request
Professional Training And Skills
- Logistic Manager/Inside Sale, 01/01/14, 10/01/14, Ensuring the efficient running of administration and office procedures, Actively managing subcontractors to ensure that they perform in line with their contractual agreements, Ensuring that all drivers work to established driving time directives, Supervising the completion of all checks and documentation required by law, Monitoring and tracking the flow of goods into the warehouse, Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings, Working with multiple customers at the same time
- Marketing and Leasing Consultant, 01/01/12, 01/01/14, Conduct property and apartment tours with prospective applicants, Manage resident inquiries and requests with excellent and timely service, Maintain prospect documentation and consistently exceed 'closing ratio', Develop marketing materials, Promote a 'sense of community' through planned activities and events, Facilitate collections through documentation and filing processes
- Shop Manager/Esthetician, 03/01/09, 01/01/12, Resolved customer complaints, Managed appointments and customer service, Performed accounting, billing, and banking responsibilities, Arranged all store marketing materials and exhibitions, Carried out clerical duties including filing and billing
- Account Manager, 06/01/06, 03/01/09, Supervised customer service and sales accounts, Consistently exceeded sales objectives, Developed and implemented customer service protocols, Created marketing initiatives that included telemarketing, lead generation, business development, and cold calling strategies
- Bank Teller, 06/01/05, 06/01/06, Promoted bank products and services, Provided retail services including traveler's checks, savings bonds, money orders and other bank-related products, Reported overdrafts on branch checking and savings accounts, Monitored bank vaults balances
- Front Desk Manager, 06/01/01, 06/01/05, Supervised guest check-in and check-out, room changes, and room payments, Provided consistent, timely, and excellent guest service, Answered guest questions and resolved guest complaints, Documented all guest requests, complaints or problems
Timeline
Owner and Operator
NMO LLC
11.2016 - Current
Executive Corporate Manager
DoubleTree by Hilton
06.2015 - 11.2016
Assistant Property Manager
DoubleTree by Hilton
10.2014 - 06.2015
Logistic Manager/ Insides Sale
Patriot Aluminum
01.2014 - 10.2014
Marketing and Leasing Consultant
Great Eastern Management
01.2012 - 01.2014
High School Diploma -
Western Albermarle High