Nicole Collins
Fort Wayne,IN
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to the team! Willingness to take on added responsibilities to meet team goals. Experienced in maintaining efficient scheduling and schedules.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Coordinator
Upstream Rehabilitation
11.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Increased team productivity by reorganizing office supplies and protocols.
- Monitored front areas so that questions could be promptly addressed.
- Collect patient and client documents and information upon referral.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Front Desk
YMCA Early Learning Center
04.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
2's Teacher
YMCA Early Learning Center
05.2020 - 11.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
Education
No Degree - Human Resources/ Business
Ivy Tech Community College of Indiana
Fort Wayne, IN12.2024
High School Diploma -
DeKalb High School
Waterloo06.2018
Skills
- Process Optimization
- Office Supplies and Inventory
- Account Reconciliation
- Records Management
- Office Management
- Appointment Confirmation
- Customer Service
- Schedule Coordination
- Customer Service Management
Certification
CPR and First Aid Certified
Timeline
Office Coordinator
Upstream Rehabilitation
11.2022 - Current
Front Desk
YMCA Early Learning Center
04.2022 - 11.2022
2's Teacher
YMCA Early Learning Center
05.2020 - 11.2022
No Degree - Human Resources/ Business
Ivy Tech Community College of Indiana
High School Diploma -
DeKalb High School
CPR and First Aid Certified
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