Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLE COLON

Orlando,FL

Summary

Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Growth mindset and willing to help team move business forward with any task.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Iron Mountain Records Management
07.2022 - Current


  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Created customer support strategies to increase customer retention.
  • Maintain accurate records and respond in a timely manner to all retrievals, accessions
    and destruction requests for all customers' records according to company record
    retention policy.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Assisting the customer with moves or closures through managing migrations and
    transfer of records.
  • Provide project management expertise and analysis for identified business units as
    needed

Senior Account Advisor-SMB

Iron Mountain Records Management
07.2021 - 07.2022
  • Managed a diverse portfolio of accounts, ensuring timely communication and tailored support for each client.
  • Developed proposals, contracts and pricing for targeted accounts.
  • Built strong relationships with clients, resulting in increased trust and business opportunities.
  • Identified sales opportunities and contributed to the growth of the organization''s revenue.
  • Contact risk customers, resolve issues and gain customers trust to continue service with Iron Mountain
  • Provide a viable solution and show them how your solution will make their organization more profitable and productive

Wholesale & Indirect Channel Account Executive

Liberty Cablevision of Puerto Rico, LLC- Liberty Latin America
11.2014 - 11.2019
  • Identify and onboard new Channel Partners through cold calling and incoming leads
  • Achieve revenue objective for Company and Channel Partners by providing long term commitment partnership, products and services
  • Negotiate prices and terms of sale and service agreements
  • Performed the role of Project Manager by providing customers with the scope of work, weekly status and expected time of delivery per project.
  • Developed strong relationships with channel partners for enhanced collaboration and revenue growth.
  • Coordinated joint marketing initiatives with channel partners to boost brand visibility and drive customer engagement.

AT&T Business Solutions Account Manager Major 1

AT&T Wireless
09.2009 - 01.2014
  • Responsible of providing new and current customers with Solutions of: Data & Internet, Voice, Wireless, Cloud, Hosting, Mobility and Mobility Applications
  • Secure sales and provide post-sales follow-up services
  • Identified, developed and managed corporate accounts through active prospecting activities and key servicing of accounts to maintain high retention levels and further develop new and existing client relationships
  • Well organized, demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals
  • Positioned repeatedly as a top sales producer while delivering as much as 200% of aggressive goals
  • Developed relationships with existing customers and was able to win back opportunities that were lost.

Epson Sales Manager Puerto Rico

Epson America
03.2004 - 03.2009
  • Collaborated closely with wholesalers, resellers, corporations, and government centers to promote the Epson product line and fostered strong relationships with key stakeholders.
  • Conducted product-training seminars on the Epson product line, ensuring that resellers and partners were well-equipped to effectively sell and support Epson products.
  • Participated as a spokesperson in customer briefings and industry events, effectively communicating the value proposition of Epson products and representing the company in a professional manner.
  • Worked in partnership with channels, distributors, and marketing teams to develop and deploy strategic demand generation programs, contributing to increased brand awareness and market share.
  • Recruited, trained, and supervised team members, providing mentorship and support to facilitate their professional development and success within the organization.
  • Exhibited strong leadership abilities by effectively recruiting, training, and supervising team members to achieve departmental objectives.
  • Showcased creativity and strategic thinking in collaborating with channels, distributors, and marketing teams to develop demand generation programs tailored to target markets

Education

Bachelor in Science -

University of Puerto Rico

Skills

    Channel Negotiation; Territory Direct Sales; Technical and Product Training Consultative Solutions-Oriented Selling; Contract Negotiations, Management Skills, Leadership, Teamwork, Time Management; Critical Thinking, Organizational Skills

Certification

www.linkedin.com/in/nicole-colon-cases


Windows: MS Office (Word, Excel and PowerPoint), MS Works, E-Mail, Explorer, ECRM, Salesforce, GONG, Outreach, SKP Gatekeeper; Oracle, Cloud as a Service, Cybersecurity; SaaS Based or CRM, Google Sheets, Salesforce

Timeline

Customer Success Manager

Iron Mountain Records Management
07.2022 - Current

Senior Account Advisor-SMB

Iron Mountain Records Management
07.2021 - 07.2022

Wholesale & Indirect Channel Account Executive

Liberty Cablevision of Puerto Rico, LLC- Liberty Latin America
11.2014 - 11.2019

AT&T Business Solutions Account Manager Major 1

AT&T Wireless
09.2009 - 01.2014

Epson Sales Manager Puerto Rico

Epson America
03.2004 - 03.2009

Bachelor in Science -

University of Puerto Rico
NICOLE COLON