Nicole Comegys
Rosedale,MD
Summary
Proactive professional offering polished communication skills. Bringing excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Strong talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Salon Manager/Salon Stylist
Mera Mirror The Salon
09.2020 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
Salon Owner
Salon Xtreme LLC
03.2010 - 09.2020
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
Call Center Representative
Asset Acceptance LLC
10.2008 - 03.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Correctional Officer
State of Maryland D.O.C
03.2001 - 10.2008
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Education
No Degree - General Studies
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Southwestern Senior High School
Baltimore, MD06.1996
Skills
- Customer Service
- Decision-making skills
- Problem-solving skills
- Customer Needs Assessment
- Performance Improvement
- Advanced interpersonal skills
Timeline
Salon Manager/Salon Stylist
Mera Mirror The Salon
09.2020 - Current
Salon Owner
Salon Xtreme LLC
03.2010 - 09.2020
Call Center Representative
Asset Acceptance LLC
10.2008 - 03.2010
Correctional Officer
State of Maryland D.O.C
03.2001 - 10.2008
No Degree - General Studies
Baltimore City Community College
High School Diploma -
Southwestern Senior High School
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