Nicole Comerford
Thousand Oaks,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain team satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
Agoura Hills, CA
08.2022 - Current
- Weekly cadence with full profit and loss report.
- Manage complete inventory control. Periodic automatic replacement, orders, quality control, adjustments, cash control.
- Manage 20-30 partners successfully in fast-paced environment through; Close personal cadence to store's metrics, proactive communication, shoulder to shoulder work, implemental coaching, training and development, positive mindset and encouragement,
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays as a business owner. Merchant mindset, emphasizing company actions as well as optimizing sales.
- Maintained proper product levels and inventory controls for merchandise. Created- adjusted as needed-maintained: office area, back of house, and front of house to facilitate effective ordering, stock rotation, store safety and cleanliness.
- Hiring Manager. Indeed, Taleao, interviews, processing background checks all paperwork including I9, all onboarding, training plans and mentoring partners.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to best practices.
- Payroll Manager. Reviewed, submitted and processed all store Labor. Daily cadence to store labor.
- Scheduling Manager. Availabilities, requests, partner benefits, sales, customer levels, service requirements.
- Coached partners in quality interactions with guests, product specifications, sales incentives, significantly increasing customer satisfaction ratings, and internal professional relations.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Regular All Store Team building meetings as well as leadership meetings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Authentic daily interactions with both regular and new guests. Daily connections and nurturing of relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Multiple monthly district meetings; partner planning, administrative updates, season reviews, team building.
- Initiated and completed all partner correctives and separations as needed in line with company policies and mission and values.
Store Manager, Impact Trainer, Freelance Artist
MAC Cosmetics
El Segundo, CA
02.2006 - 08.2022
- 2006, Freelance Artist.
- 2007, Keyholder.
- 2007-2009, Keyholder and Impact Trainer. Single handedly created one of MAC’s KPI’s still used today: "Girls Night Out" (GNO). Within my first six months of teaching/facilitating GNO classes I raised an additional 53K. From there I recruited and trained more Artists and Management on GNO.
- Worked alongside cooperate creative development team for MAC Estée Lauder.
- 2009-2022, Store Manager Development and Impact Train Leader for multiple districts all over Los Angeles, San Fernando Valley, Santa Monica, and cooperate El Segundo.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA2006
Skills
- Team Leadership
- Order Management
- Staff Training
- Sales Strategies
- Documentation
- Mentoring
- Merchandising
- Improvement Plans
- Order Accuracy
- Program Administration
- Sales Professional
- Third-Party Logistics
- Customer Needs Assessments
- Product and Service Knowledge
- Budgeting and Cost Control
- Program Implementation
- Delegating Work
- Multitasking and Organization
- Budget Development
- Maximizing Profitability
- Proper Staffing staff management
- Promotional Effectiveness Review
- Direct Counseling
- Customer Experience Management
- Merchandising Plan Development
- Time Management
- Work Planning and Prioritization
- Operational Efficiency
- Safety Protocols
- Operational Improvements
- Leadership Development
- Strategic Decision-Making
- Visual Displays
- Policies and Procedures
- Replenishment and Recovery
- Performance Review
- Accounting Records
- Program Optimization
- Outstanding Communication Skills
- Constructive Feedback
- Cost Control
- Bank Deposit Procedures
- Inventory Accuracy
- Planogram Execution
- Overstock Management
- Hospitality and Accommodation
- Performance Monitoring and Evaluation
- Motivational Leadership
- Continuous Development
Timeline
Store Manager
Starbucks
08.2022 - Current
Store Manager, Impact Trainer, Freelance Artist
MAC Cosmetics
02.2006 - 08.2022
High School Diploma -
El Camino Real Charter High School