Nicole Comerford
Thousand Oaks,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain team satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
08.2022 - Current
- Weekly cadence with full profit and loss report.
- Manage complete inventory control. Periodic automatic replacement, orders, quality control, adjustments, cash control.
- Manage 20-30 partners successfully in fast-paced environment through; Close personal cadence to store's metrics, proactive communication, shoulder to shoulder work, implemental coaching, training and development, positive mindset and encouragement,
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays as a business owner. Merchant mindset, emphasizing company actions as well as optimizing sales.
- Maintained proper product levels and inventory controls for merchandise. Created- adjusted as needed-maintained: office area, back of house, and front of house to facilitate effective ordering, stock rotation, store safety and cleanliness.
- Hiring Manager. Indeed, Taleao, interviews, processing background checks all paperwork including I9, all onboarding, training plans and mentoring partners.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to best practices.
- Payroll Manager. Reviewed, submitted and processed all store Labor. Daily cadence to store labor.
- Scheduling Manager. Availabilities, requests, partner benefits, sales, customer levels, service requirements.
- Coached partners in quality interactions with guests, product specifications, sales incentives, significantly increasing customer satisfaction ratings, and internal professional relations.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Regular All Store Team building meetings as well as leadership meetings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Authentic daily interactions with both regular and new guests. Daily connections and nurturing of relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Multiple monthly district meetings; partner planning, administrative updates, season reviews, team building.
- Initiated and completed all partner correctives and separations as needed in line with company policies and mission and values.
Store Manager, Impact Trainer, Freelance Artist
MAC Cosmetics
02.2006 - 08.2022
- 2006, Freelance Artist.
- 2007, Keyholder.
- 2007-2009, Keyholder and Impact Trainer. Single handedly created one of MAC’s KPI’s still used today: "Girls Night Out" (GNO). Within my first six months of teaching/facilitating GNO classes I raised an additional 53K. From there I recruited and trained more Artists and Management on GNO.
- Worked alongside cooperate creative development team for MAC Estée Lauder.
- 2009-2022, Store Manager Development and Impact Train Leader for multiple districts all over Los Angeles, San Fernando Valley, Santa Monica, and cooperate El Segundo.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA2006
Skills
- Team Leadership
- Order Management
- Staff Training
- Sales Strategies
- Documentation
- Mentoring
- Merchandising
- Improvement Plans
- Order Accuracy
- Program Administration
- Sales Professional
- Third-Party Logistics
- Customer Needs Assessments
- Product and Service Knowledge
- Budgeting and Cost Control
- Program Implementation
- Delegating Work
- Multitasking and Organization
- Budget Development
- Maximizing Profitability
- Proper Staffing staff management
- Promotional Effectiveness Review
- Direct Counseling
- Customer Experience Management
- Merchandising Plan Development
- Time Management
- Work Planning and Prioritization
- Operational Efficiency
- Safety Protocols
- Operational Improvements
- Leadership Development
- Strategic Decision-Making
- Visual Displays
- Policies and Procedures
- Replenishment and Recovery
- Performance Review
- Accounting Records
- Program Optimization
- Outstanding Communication Skills
- Constructive Feedback
- Cost Control
- Bank Deposit Procedures
- Inventory Accuracy
- Planogram Execution
- Overstock Management
- Hospitality and Accommodation
- Performance Monitoring and Evaluation
- Motivational Leadership
- Continuous Development
Timeline
Store Manager
Starbucks
08.2022 - Current
Store Manager, Impact Trainer, Freelance Artist
MAC Cosmetics
02.2006 - 08.2022
High School Diploma -
El Camino Real Charter High School
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