Nicole Connor
Naperville,IL
Summary
Dedicated, quality-focused professional with a wealth of highly transferable skills. Demonstrated ability to navigate a wide range of challenges while ensuring timely execution of the critical tasks. Strong care management and home health background, with an emphasis on problem solving and administrative abilities, with a keen talent for maintaining a positive environment while managing multiple competing priorities and needs.
Overview
18
18
years of professional experience
Work History
Discharge Planner
Thrive of Fox Valley
Aurora, IL
11.2024 - Current
- Collaborate with other professionals to assess client needs.
- Collaborate with multidisciplinary teams to develop tailored solutions that enhance patient outcomes, with a commitment to empower individuals with disabilities through comprehensive support and resources, always making sure their needs are met.
- Evaluate patient's ability to live independently or function within an assisted living facility prior to release from the hospital.
- Plan and coordinate discharge from the care facility to the patient's home.
- Collaborate with other healthcare professionals to ensure successful transition from hospital to home setting.
- Provide education, support, and guidance to families of discharged patients.
- Maintain timely communication with physicians regarding the patient's progress during the course of treatment prior to discharge.
- Advocated for clients to resolve medical or personal crises.
- Assisted in the coordination of services needed after hospitalization, such as home health care, durable medical equipment, and transportation.
- Monitor and evaluated client progress, compared to measurable treatment and care plan goals.
- Participate in multidisciplinary team meetings when determining appropriate levels of care prior to discharge.
- Provide information to access financial assistance, legal aid, or housing.
- Monitor residents' progress and updated MDS records accordingly.
Virtual Executive Assistant
Sunridge Holdings
11.2018 - 04.2024
- Delivered optimal administrative, customer service and case management support.
- Executed special objectives and projects in response to executive team and board member requests.
- Handled confidential information with discretion and integrity.
- Utilized problem solving skills to resolve any issues that arose during the course of business.
- Coordinated meetings with internal and external stakeholders.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Organized travel arrangements, including flights, accommodations, ground transportation and restaurants reservations.
Discharge Planner/Case Manager
Samaritan North Lincoln Hospital
Lincoln City, OR
10.2007 - 07.2013
- Provided education, support, and guidance to families of patients that are developmentally disabled.
- Created care plans that incorporated all disciplines to support developmentally disabled patients' needs.
- Worked with community mental health resources to ensure a smooth transition home with for all patients with mental health disorders or developmentally disabled.
- Conducted assessments to assess patient's level of functioning and identify appropriate resources upon discharge.
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Educated clients and their families about their rights and available community resources.
- Consulted with staff on resolution of complex service issues.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Collaborated with other service providers to ensure continuity of care for clients.
Education
Bachelor of Science - Health Care Administration
Florida Atlantic University
Boca Raton, FL05-2005
Skills
- Care coordination
- Motivated
- Discharge planning
- Case management
- Healthcare collaboration
- Problem-solving
- Team building
- Effective communication
- Self Disciplined
Affiliations
- Traveling
- Weight Training
- Fostering Dogs
Timeline
Discharge Planner
Thrive of Fox Valley
11.2024 - Current
Virtual Executive Assistant
Sunridge Holdings
11.2018 - 04.2024
Discharge Planner/Case Manager
Samaritan North Lincoln Hospital
10.2007 - 07.2013
Bachelor of Science - Health Care Administration
Florida Atlantic University
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