Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Work Availability
Languages
Work Preference
Hi, I’m

Nicole Conover

Experienced Manager
Farmingdale,NJ
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Nicole Conover

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

27
years of professional experience
2

Food Defense and HACCP

Work History

NUTRASTAR

Compliance Regulatory Supervisor
03.2020 - 11.2024

Job overview


  • Final Batch Record Release review for all completed jobs
  • Investigating and writing up customer complaints.
  • Writing planned deviations for pre-production and performing investigations and writing unplanned deviations for batches that were outside of yield ranges.
  • Manage the storing of Raw materials COAs and finished product specifications, production samples and finished products.
  • Assist with audits regulatory and customer.
  • Handle all regulation requests such as organic, kosher, vegan, non-GMO certifications, SDS, Certificates of Compliance. Gathering all required documentation for certifications and uploading them to the certifying sites.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Coordinate and close of change controls.
  • Handle customer document requests (e.g., Batch Record), Certificate of Free Sales/
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment . Writing, Revising and reviewing the company's SSOPs and SOPs.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations. Developed, implemented and monitored the Food Defense and HACCP programs.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Harvest House

Customer Service Specialist
09.2017 - 03.2020

Job overview

  • Opening the office, retrieving all messages from customers left during off hours
  • Entering orders and answering customers' questions about our products
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Assisting accounts receivable with writing, printing, and mailing out letters to customers who have open balances
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Rapid Release Bail Bonds

Head Legal Aid Office Manager
12.2013 - 10.2016

Job overview

  • Opening and closing corporate office
  • Communicating all correspondence with sister offices regarding clients and court dates or missed payments
  • Answering phones calls and creating new client intake files
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Communicating with clients and courts concerning court dates
  • Writing Court motions and letter to court administrations concerning clients.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.


Body Expressions

Store Manager
06.1997 - 07.2013

Job overview

  • Hiring and training all employees. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Creation and Management of social media pages
  • Approved regular payroll submissions for employees.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities. Creation and maintenance of social media pages.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures, processing online orders.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Education

Freehold Borough High School
Freehold, NJ

High School Diploma
06-1997

University Overview


  • Completed AP course in English
  • Relevant Coursework: Fashion Merchandising and Business Management

Skills

  • Customer Service

  • Regulatory Compliance

  • Training and mentoring

  • Process monitoring and improvement

  • Operations management

  • Verbal and written communication

  • Policy and procedure development

  • Teamwork and collaboration

  • Self motivation

  • Active listening

  • Reliability

  • Quality assurance

  • Customer relationship management

Certification

  • HACCP
  • Food Defense and Food Safety

Interests

  • Supporting local food pantries by helping provide local community with closing grocery and other needs.
  • Exploring various forms of art, such as candle making, singing and poetry to nurture creativity and personal growth.
  • Gardening

Timeline

Compliance Regulatory Supervisor

NUTRASTAR
03.2020 - 11.2024

Customer Service Specialist

Harvest House
09.2017 - 03.2020

Head Legal Aid Office Manager

Rapid Release Bail Bonds
12.2013 - 10.2016

Store Manager

Body Expressions
06.1997 - 07.2013

Freehold Borough High School

High School Diploma
Availability
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thursday
friday
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sunday
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afternoon
evening
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Languages

English
Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

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Nicole ConoverExperienced Manager