Nicole Conrad
San Antonio,FL
Summary
Seasoned Medical Biller and Office Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Overview
12
12
years of professional experience
Work History
Asst Office Manager/Medical Billing Manager
Alamo Heights Pediatrics
11.2019 - Current
- Served as liaison between management and staff, effectively resolving conflicts.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
Cheer Director
Powerhouse Gymnastics
03.2016 - 04.2019
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Enhanced team performance by implementing innovative coaching techniques and strategies.
- Developed athletes'' skills through personalized training plans, resulting in improved competition results.
- Boosted team morale with effective communication and motivational tactics.
- Organized successful fundraising events to support the cheerleading program''s financial needs.
- Recruited talented individuals, contributing to a strong and diverse cheerleading squad.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
Medical Billing Specialist
Dr. Ratan Tiwari
04.2014 - 03.2016
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.
Office Manager
Desert Spine Sport & Joint Center
10.2011 - 03.2014
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
Education
Medical Billing And Coding Certificate -
At Home Professions
04.2001
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06.1998
Skills
- Administrative Support
- Workflow Coordination
- Data Inputting
- Documentation and Control
- Policy and Procedure Modification
- Employee Supervision
- Operations Management
- Account Reconciliation
- Scheduling and Calendar Management
- Contract Negotiations
- Customer Service
- Scheduling Appointments
- Time Management
- Team Building
- Organizational Skills
- Problem Solving
- Microsoft Office Proficiency
- Staff Supervision
- Staff Hiring
- Billing
- Data Entry
- Office Management
Timeline
Asst Office Manager/Medical Billing Manager
Alamo Heights Pediatrics
11.2019 - Current
Cheer Director
Powerhouse Gymnastics
03.2016 - 04.2019
Medical Billing Specialist
Dr. Ratan Tiwari
04.2014 - 03.2016
Office Manager
Desert Spine Sport & Joint Center
10.2011 - 03.2014
Medical Billing And Coding Certificate -
At Home Professions
High School Diploma -
Temescal Canyon High School
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