Nicole Conrad

• Monitored real estate transactions from start to finish, smoothly communicated between clients, sales staff, and title companies, and drove on-time, smooth, and stress-free closings.
• Cultivated congenial relationships with clients and other parties in transactions, while putting ultimate focus on customer satisfaction and business growth.
• Oversaw and managed the real estate agency's digital tools, and recommended new features for the technology platform to improve the closing process.
• Delivered enthusiastic, efficient, and multi-faceted administrative and computer support, particularly through production and underwriting processes.
• Created and distributed marketing materials, and attended networking events to promote the agency and its services to potential referral partners.
• Trained and mentored two new transaction coordination team members, and continually expanded knowledge and expertise through continuing education.
• Drove efficiency through effective partnering with financial and customer operations teams.
• Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions.
• Enhanced financial performance metrics by networking to create successful and sustainable relationships.
• Verified the accuracy of accounting disbursements, such as payroll and vendor payments.
• Monitored more than 50 client relationships to deliver exceptional service.

Certified by C.A.R. to train agents on all real estate forms.

Certified by Zipforms to train agents on the Ziplogics platforms.

Trained agents on new software, such as, but not limited to, Dropbox, Folio, CRMLS, Glide, and DocuSign.

Created and taught classes to help agents practice real estate in the most ethical and productive ways.

I taught all disclosure classes to agents.

Supported lawyers and paralegals by performing clerical tasks.

• Conducting research.
• Scheduling meetings and tasks.
• Creating documentation.
• Bookkeeping
• Data entry.
• Proofreading