Innovative and passionate technology enthusiast with several years in managing and maintaining different POS systems. Pursuing a full-time role in the IT field. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
· Active weekly meeting participation – Consistently attended weekly meetings, contributing to the development of our department’s priorities and initiatives
· Effective Task Management – Developed and maintained weekly checklists to proactively manage responsibilities and ensure timely completion of key tasks and projects
· Advisory Committee Support – Collaborate with the Advisory Committee to structure and create meeting agendas, ensuring a productive and focused discussion.
· Design of Visual Materials (QX Design) – Designed flyers, logos, and graphics for the Ombudsman’s Office and the Advisory Committee
· Provide as a reliable backup for when AS4 is absent ensuring the office remains on track
· Monthly Good News – Write and distribute the month “Good News” email blast, prompting a positive office culture and keeping the courthouse informed of important updates and the success of their colleagues
· Microsoft Forms Creation – Design and implement Microsoft Forms for the Ombudsman Office, Advisory Committee, and Division Managers. Streamlining data collection and improving internal processes.
· Collaboration with IT – Partner with the IT department to assist in the creation of a Court Directory, as well as user-friendly manuals for the “Seeing AI” and “Google Translate” app to enhance accessibility across various departments.
· Provide prompt and timely feedback when requested data
· Cross Department Assistance – Provide any assistance to departments that request it
· Employee Engagement and Coordination – Budget and coordinate fun, team-building activities in collaboration with HR staff, enhancing morale and fostering a positive office culture
· Lead in development for Employee Directory- planning of a handheld employee directory for the administration office, improving communication and accessibility
· Event Participation – Contribute to the department’s success by helping our team achieve 2nd place in the courthouse’s end of year activities
· Social Media Liaison for Bergen Vicinage
· Redactions, Media & Press Requests – Acquired proficiency in handling media inquiries as well as performing redactions
Operations Manager
Davinci's Restaurant
01.2013 - 01.2024
Responsible for employee staffing and training
Conducting employee performance evaluations
Established business operating procedures and implementation
Reviewed and evaluated operations records and reports to project sales and determine profitability
Prepared budget and approved budget expenditures
Maintained inventory to reflect product movement
Investigated and corrected problems with printers, copiers and other peripheral devices such as POS systems.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Created user accounts and assigned permissions.
Configured hardware, devices, and software to set up work stations for employees.
Generated reports to track performance and analyze trends.
Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Science - Business Technology Management Information Systems
Bergen Community College
Paramus, NJ
12-2025
Skills
Microsoft Suite
Excel
Python (some)
Video conference preparation
Calendar maintenance and docketing
IDA Software
UX Design
Clerical Duties
Handling Correspondence
Data Entry
Data and File Management
Typing 90 WPM
Accomplishments
Use Microsoft Forms to create surveys and pipeline data
Developed several manuals across multiple divisions
Revamped the "Good News Bulletin" and gave it a more modern look
Designed Flyers for various events across multiple divisions
Certification
UX Design - Coursera
Date Issued June 2023
Foundations of User Experience - Coursera
Date Issued May 2023
Excel 2019 Essential
Date Issued October 2024
Excel: PivotTables for Beginners
Date Issued October 2024
Windows 10 for IT support: Trouble Shooting Basics
Associate of Science - Business Technology Management Information Systems
Bergen Community College
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