Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Nicole Cook

Edmond,OK

Summary

Results-driven professional with 15 years of diverse experience in administrative support, legal assistance, claims handling, and finance account management. Demonstrated expertise in project management, loan processing, and underwriting, with a strong focus on compliance, quality assurance, and customer service. Proven ability to streamline operations, enhance client relations, and manage complex projects across various sectors, including healthcare, insurance, and finance. Skilled in credit analysis, document verification, and financial reporting, with a solid foundation in litigation support and property management. Seeking a challenging position in Administration, Sales, or Collections to leverage my comprehensive skill set and drive organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Loyal Loans-Oklahoma
- Current
  • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
  • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
  • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
  • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
  • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
  • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
  • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.
  • Record Delinquency
  • Retention of current customers
  • Balance General Ledger
  • Bank Deposits
  • Refinancing
  • Collection calls daily 200 manual
  • Bankruptcy handling
  • Garnishments
  • Filing lawsuits
  • Court proceedings

Underwriting Mortgage Loan Services

Midland Mortgage / MidFirst Bank-Oklahoma City, OK
05.2020 - 05.2023
  • Loan origination
  • Underwriting
  • Administrative Assistant
  • Perform Loan Assistant duties for all Commercial and Agricultural Lenders
  • Appraisals
  • Complete loan process documents such as pre-closing checks, closing documents, book/fund loans, and post-closing
  • Verify lien coverage and collateral positions prior to closing
  • File necessary documentation to secure collateral position at the time of loan closure
  • Order property and loan documentation such as appraisals, inspections, title searches, site surveys, contracts, and property tax records to help process mortgage loan files
  • Ensure loan files meet lending and regulatory guidelines and policies
  • Maintain detailed documentation of the process in our system - from origination to close
  • Advanced knowledge of federal, lending and company regulations.
  • Focus on teamwork and collaboration for the growth of the department

Senior Collector II

MECU MUNICIPAL EMPLOYEE CREDIT UNION-Oklahoma City, OK
01.2018 - 04.2020
  • Compliance
  • Responsible for collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency
  • Reducing the number of losses for the CU while assisting members in the collections process
  • Frequent communication with various areas of MECU as well as directly with the members through all lines of communication
  • Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
  • Providing information to members to understand credit
  • Managing assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department. Mostly 30 days and above.
  • Providing various levels of documentation for later legal proceeding usage or testifying in court.
  • Balanced GL, created expense reports, claims of proof with bankruptcy, repossessions and title handlings.

Education

Bachelor's degree - Psychology

Oklahoma State University
Oklahoma City, OK

Skills

  • Sales & Customer Engagement: Strong background in sales strategies, customer service, and account management
  • Administrators Assistant
  • Underwriter
  • Microsoft Excel
  • Desktop Support
  • Finance & Account Management: Expertise in accounts receivables analysis, loan processing, credit analysis, and financial reporting
  • Communication skills
  • Analysis skills
  • ACCOUNT MANAGEMENT (5 years)
  • Social work
  • Customer service
  • CREDIT (2 years)
  • Training
  • Troubleshooting
  • Medical Collection
  • OPERATIONS (2 years) (10 years)
  • Microsoft Windows Server
  • Typing
  • PeopleSoft
  • Cold Calling
  • Front desk
  • Credit Analysis
  • Medical terminology
  • Management
  • English
  • Claims Handling & P&C Insurance: Experienced in property and casualty insurance adjustment, claims processing, and customer service
  • Administrative Support & Scheduling: Effective in coordinating schedules, managing documentation, and providing technical support
  • Microsoft Office
  • Documentation
  • Network Support
  • Sales Support
  • Events management
  • Direct sales
  • Dealership experience
  • Salesforce
  • Operating Systems
  • IT Support
  • Insurance Sales
  • Paralegal experience
  • Microsoft Windows
  • Quality Control & Assurance: Focused on maintaining high standards in quality control, ensuring compliance and accuracy in all processes
  • Litigation Support & Legal Assistance: Proficient in legal documentation, subrogation, and compliance with regulatory standards
  • Project Management & Process Improvement: Ability to manage complex projects, implement process optimizations, and improve operational efficiencies
  • COLLECTIONS (10 years)
  • Help Desk
  • Negotiation
  • Outbound Sales
  • Commercial Property Management (10 years)
  • Office experience
  • Social media management
  • Leadership
  • Organizational Skills
  • Recruiting & Talent Acquisition: Experience in recruiting and onboarding, enhancing team performance and productivity Authorized to work in the US for any employer
  • Credit analysis
  • Computer Networking
  • VoIP
  • TECHNICAL SUPPORT (2 years)

Certification

  • First Aid Certification
  • Certified Apartment Manager
  • CPR Certification
  • Driver's License
  • Certified Property Manager
  • Non-CDL Class C

Timeline

Underwriting Mortgage Loan Services

Midland Mortgage / MidFirst Bank-Oklahoma City, OK
05.2020 - 05.2023

Senior Collector II

MECU MUNICIPAL EMPLOYEE CREDIT UNION-Oklahoma City, OK
01.2018 - 04.2020

Store Manager

Loyal Loans-Oklahoma
- Current

Bachelor's degree - Psychology

Oklahoma State University

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