Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Cooley

Pinetop-Lakeside,AZ

Summary

Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Office Administrator

Stellar Partners
Phoenix, AZ
04.2023 - 04.2024
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Assisted managers with performance management activities such as goal setting and annual reviews.
  • Collaborated with department heads to ensure that staffing needs are met.
  • Resolved conflicts between employees in a professional manner.
  • Handled employee grievances or complaints in accordance with company policies and procedures.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.

Sales Representative

Peoria Ford
Peoria, AZ
02.2022 - 03.2023
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Education

Certification - Meeting And Event Planning

IAP Career Collage
Online
04-2024

Skills

  • Customer Engagement
  • Staff Management
  • Spreadsheet development
  • Administrative Support
  • Expense Reporting
  • Document Scanning
  • Workforce Management
  • Meeting Coordination
  • Human Resources
  • File Maintenance
  • Event Coordination
  • Office Administration

References

References available upon request.

Timeline

Office Administrator

Stellar Partners
04.2023 - 04.2024

Sales Representative

Peoria Ford
02.2022 - 03.2023

Certification - Meeting And Event Planning

IAP Career Collage

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