Nicole Cooley
Dallas,GA
Summary
Organized, detail oriented and dependable team player successful at managing multiple tasks with a high degree of accuracy and positive attitude.
Kind, hardworking, team player who enjoys sharing smiles and positivity to all customers and team members.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Com-Tech
07.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Operations Supervisor
RaceTrac
10.2019 - 07.2024
- Oversaw staff development, training and performance management for 30+ employees.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Maintained files and filing, keeping sensitive information confidential.
- Successfully managed day-to-day operations of a 30+ team, providing guidance and leadership to ensure efficient workflow.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Established professional and collaborative working relationships with company associates and external parties.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Proofread documents for grammar accuracy prior to submission.
- Provided cross-coverage support for other administrative personnel.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
- Operated office equipment, such as copiers, printers, and scanners, and arranged for repairs when equipment malfunctions.
- Maintained schedules and request offs for over 40 staff and management.
Safety Supervisor
RaceTrac
04.2022 - 01.2024
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
DC Team Lead
RaceTrac
02.2018 - 10.2019
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives for a staff of 20.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Second Shift Manager
RaceTrac
08.2016 - 11.2016
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement for 5+ employees.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Store Associate
RaceTrac
03.2016 - 08.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
Home School
Arlington, TX05.2013
Skills
- Reliability
- Customer relations
- Adaptability
- Attention to detail
- Multitasking and organization
- Scheduling
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Professional and mature
Timeline
Service Coordinator
Com-Tech
07.2024 - Current
Safety Supervisor
RaceTrac
04.2022 - 01.2024
Operations Supervisor
RaceTrac
10.2019 - 07.2024
DC Team Lead
RaceTrac
02.2018 - 10.2019
Second Shift Manager
RaceTrac
08.2016 - 11.2016
Store Associate
RaceTrac
03.2016 - 08.2016
High School Diploma -
Home School
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