Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cooper

Houston,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Professionally interacted with customers to promote 92% customer service ratings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Refuel
Greenwood, MS
06.2021 - 03.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Customer Service Representative

Refuel
Greenwood, MS
03.2021 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Customer Service Agent

Liveops
Greenwood , MS
08.2018 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Cashier

Roses, Variety Wholesalers
Greenwood, MS
06.2015 - 10.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.

Education

GED -

Copiah-Lincoln Community College
Wesson, MS
11.2008

Skills

  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Inventory Control
  • Management Training
  • Store Opening and Closing
  • Focus and Follow-Through
  • Work Planning and Prioritization

Timeline

Assistant Store Manager

Refuel
06.2021 - 03.2022

Customer Service Representative

Refuel
03.2021 - 06.2021

Customer Service Agent

Liveops
08.2018 - 02.2021

Cashier

Roses, Variety Wholesalers
06.2015 - 10.2017

GED -

Copiah-Lincoln Community College

Similar Profiles

CREATE PROFILE
Nicole Cooper