Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cooper

BEAUMONT,California

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Private Security Guard

Independant
Lake Havasu City, AZ
02.2021 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Permitted entry with escort for approved persons into secure locations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Monitored employee activities, confirming compliance with security regulations.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Oversaw entry and exit of up to 1,000+ employees and visitors daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Guard

Hook
Eastvale, CA
10.2018 - 01.2020
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Clinical Aide

Tri-City Physical Therapy
Union City, CA
09.2015 - 09.2018
  • Assisted with patients, supported physical and emotional needs across multiple sites and locations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Assisted patients with basic care needs.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enforced safety procedures with all patients.
  • Worked with patients from age 10 to 102.
  • Maintained supply inventory by placing orders when supplies ran low.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Implemented treatment programs for children with juvenile arthritis and those in recovery from sports injuries.

Shift Lead Manager

Taco Bell
Union City, CA
08.2013 - 11.2015
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Provided supportive link between external customers and internal operations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Completed after shift review reports to remind supervisors of completed work.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Set overall vision and provided team leadership.
  • Checked building to confirm maintenance and cleaning met code and regulations.

Crew Team Member

Wendy's
Highland, California
09.2010 - 05.2013
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Operated register to process payments and collect cash payment for order totals.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Greeted customers at drive-thru and took food orders.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Worked front counter, drive-thru and other areas as needed.
  • Supported great dining and meal experiences for guests.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.

Server

American Pizza Company
Highland, California
05.2010 - 10.2011
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

Education

High School Diploma -

Redlands East Valley High School
Redlands, CA
06.2009

Skills

  • Safety and security
  • Legible report writing
  • Superb surveillance skills
  • Security operations experience

Timeline

Private Security Guard

Independant
02.2021 - Current

Security Guard

Hook
10.2018 - 01.2020

Clinical Aide

Tri-City Physical Therapy
09.2015 - 09.2018

Shift Lead Manager

Taco Bell
08.2013 - 11.2015

Crew Team Member

Wendy's
09.2010 - 05.2013

Server

American Pizza Company
05.2010 - 10.2011

High School Diploma -

Redlands East Valley High School

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Nicole Cooper