Nicole Cooper

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.

Running the store. Going to bank to get change. Talking to the sales representative. Maintaining the store. Making sure the store is running smoothly. Covering shift is when needed. Answering phone calls and checking emails.

• Assisted with overnight stocking and inventory management, resulting in a well-stocked and visually appealing store.
• Streamlined workflow by organizing inventory and stocking necessary supplies near the workstation.
• Managed a team of associates, providing training and support to ensure consistent performance in stocking tasks.
• Supported pharmacy operations by assisting in the ordering, stocking, and inventory management of medications.