NICOLE CORDRAY
Peoria,IL
Summary
Detail-oriented human resources leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Benefits Analyst
VillageMD
08.2022 - 04.2023
- Collected, analyzed, and summarized benefit data, trends, surveys, and renewal excel reports for management in organization of 20,000 employees across 20 states
- Developed and ran ad hoc reports out of ADP and Empyrean to meet internal and external requests
- Facilitated and managed data audits to ensure accuracy of all facets of employee benefits administration
- Interpreted and analyzed claims, data & utilization reports and provided recommendations to management
- Provided guidance on employee benefits-related questions, researched, and resolved benefits issues, partnered with appropriate management on escalated matters
- Partnered with Benefits team to monitor wellbeing programs and help identify trends through utilization review
- Reviewed retirement benefit plan policies, procedures, and legal requirements with employees and beneficiaries
- Conducted retirement and benefits-related calculations and analysis including repurchase of service, withdrawal of contributions, and deferred retirement
- Researched and recommended appropriate benefit plans and services based on data analysis.
People Operations Generalist
Bluestar Resort & Golf
07.2021 - 08.2022
- Accurately processed new hire paperwork and input data into Taleo, Oracle, & ADP
- Processed terminations, promotions, salary adjustments, and job reclassifications and conducted exit interviews
- Issued pre-employment drug screens and background checks; processed E-verify and I-9 documents for new hires
- Analyzed and defined data necessary to discern cost and policy implications of negotiations and disputes
- Supported internal and external inquiries related to benefits, performance, leave, and internal investigations
- Onboarded and trained new hires on Taleo, Oracle, ADP, E-verify, policies, benefits, and procedures
- Partnered with Payroll, Finance, and Legal teams on cross-departmental projects
- Analyzed and interpreted people data; proactively sought for opportunities to implement solutions and improvements.
Retirement Plan Specialist
Vanguard
07.2019 - 07.2021
- Conducted retirement and benefits-related calculations and analysis including repurchase of service, withdrawal of contributions, and deferred retirement
- Ensured retirement plan options were administered in accordance with company, state, and federal guidelines and regulations
- Maintained knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits
- Provided training to newly hired employees on metrics, quality expectations, SSAE regulations, system navigation, and tax withholding
- Responsible for processing a wide variety of retirement plan transactions in a timely manner while focusing on client expectations and improving effectiveness and efficiency of operations
- Consistently exceeded quality and company goals while staying in compliance with government regulations and company policies
- Monitored customer satisfaction, performance metrics, on-time delivery, and quality ratings.
Human Resources Recruiter
HGS - Hinduja Global Solutions
01.2017 - 07.2019
- Participated in all phases of the recruitment cycle: source, screen, interview, assess, document, select, offer
- Regularly tracked pipeline activity to share with internal stakeholders
- Assisted with and coordinating the on-boarding process of 160 new hires in one year
- Answered queries about compensation and benefits.
Education
Bachelor of Science - Psychology
University of Houston
Houston05.2018
Skills
- ACA Standards Knowledge
- Reading Comprehension
- Benefits Structures
- Legal Requirements
- Data Analysis
- Data Integrity
- Human Resource Information System (HRIS)
- HR Compliance
- Employee Relations
- Employee Performance Reviews
Timeline
Benefits Analyst
VillageMD
08.2022 - 04.2023
People Operations Generalist
Bluestar Resort & Golf
07.2021 - 08.2022
Retirement Plan Specialist
Vanguard
07.2019 - 07.2021
Human Resources Recruiter
HGS - Hinduja Global Solutions
01.2017 - 07.2019
Bachelor of Science - Psychology
University of Houston
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