Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Costello

Cullman

Summary


Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

20
20
years of professional experience

Work History

CSR/Teller

Cullman Savings Bank
06.2005 - 08.2025
  • Delivered exceptional customer service by resolving inquiries and providing tailored banking solutions.
  • Maintained accurate records of transactions, ensuring compliance with banking regulations.
  • Assisted customers in navigating digital banking platforms, enhancing user experience and accessibility.
  • Trained and mentored new staff on customer interaction protocols and operational processes.
  • Fostered positive relationships with clients, contributing to increased customer loyalty and retention rates.

Education

High School Diploma -

Fairview High School
Cullman, AL
05-1996

Skills

  • Customer focus
  • Complaint handling
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Payment processing
  • Scheduling
  • Staff training

Timeline

CSR/Teller

Cullman Savings Bank
06.2005 - 08.2025

High School Diploma -

Fairview High School

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