Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
StoreManager

Nicole Cottle

Anderson,IN

Summary

Dynamic Store Manager with a proven track record at Aldi Foods, excelling in customer service and team leadership. Enhanced employee retention and satisfaction through effective training and mentoring, while implementing loss prevention strategies that significantly reduced shrinkage. Skilled in inventory management and fostering strong customer relationships to drive sales growth.

Overview

29
29
years of professional experience

Work History

Store Manager

Aldi Foods
01.2003 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales Associate/ Key Holder/Cake Decorator

Cox's Pastry Shoppe/ Taste of Love Bakery
03.1996 - 01.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

GED -

Richmond High School
Richmond, IN

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Operations management
  • Policies and procedures
  • Work Planning and Prioritization
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Order management
  • Accurate money handling
  • Loss prevention
  • Employee terminations
  • Culture development
  • Mathematical aptitude
  • Team building

Accomplishments

  • Managed a store that exceeded company expectations in every category during my time with the company.
  • Recruited 3 successful new managers within one year.
  • Documented and resolved issues with attendance, punctuality and performance which led to a terrific store moral and positive culture.
  • Supervised team of 13 staff members.
  • Achieved a high operational efficiency by continuous training and coaching with accuracy and efficiency.
  • Collaborated with team of 20 in the development of new store lay outs across the division.

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Avid Reader
  • Interior Design
  • Fashion and Style
  • Road Trips
  • Personal Development and Self-Improvement

Timeline

Store Manager

Aldi Foods
01.2003 - 07.2025

Sales Associate/ Key Holder/Cake Decorator

Cox's Pastry Shoppe/ Taste of Love Bakery
03.1996 - 01.2003

GED -

Richmond High School

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Nicole Cottle