Nicole Coucelos
La Mesa,Ca
Summary
Compassionate change maker with a track record of exceeding performance duties and achieved goals. Bridging my education in sustainability initiatives and strong work ethics benefited the store by decreasing environmental impacts and received an "A" on the STAR report. Committed to making a difference with strong organizational and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Auditor
Costco Wholesale Corp
10.2012 - Current
- Prepared working papers, reports and supporting documentation for audit findings.
- Implemented new ideas into protocols such Google Sheets and Google Drive
- Provide member service through phone calls and letters
- Manage and prioritize deadlines for credit card, gas, and debit disputes
- Stay organized and sharp awareness/memory to detail.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Diminished outstanding debts by analyzing accounts for issues.
Member Services Specialist
Costco Wholesale
10.2011 - Current
- Promote, implement and maintain Costco's culture, mission, and core values
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided training to newcomers in the department
Education
Master of Arts - Social Innovation
University of San Diego
San Diego, CA05.2023
Bachelor of Arts - Ethnic Studies
California State University - East Bay
Hayward, CA05.2019
Skills
- Reliability & Integrity
- Investigation Determinations
- Critical Thinking and Analysis
- Accruals and Provisions
- Sustainability Advocacy
- Critical Thinking
- Design and Time Management
- Active Learning
- Google Docs
- CRM Tracking
- Reports and Documentation
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Certification
- Certified sexual assault counselor, BAWAR - July 2019
Timeline
Sales Auditor
Costco Wholesale Corp
10.2012 - Current
Member Services Specialist
Costco Wholesale
10.2011 - Current
Master of Arts - Social Innovation
University of San Diego
Bachelor of Arts - Ethnic Studies
California State University - East Bay
Similar Profiles
Jazmine RizoJazmine Rizo
Payroll and Human Resources Associate at Costco Wholesale CorpPayroll and Human Resources Associate at Costco Wholesale Corp
Sabryna RamirezSabryna Ramirez
Food Service Assistant at Costco Wholesale CorpFood Service Assistant at Costco Wholesale Corp
Haley YoungHaley Young
Optical Manager at Costco Wholesale CorpOptical Manager at Costco Wholesale Corp
Shawn JonesShawn Jones
Retail Clerk at Costco Wholesale CorpRetail Clerk at Costco Wholesale Corp
Megan ReddecliffMegan Reddecliff
Emergency Department/Trauma Tech at Sharp Healthcare - Sharp Memorial Hospital Emergency Department and Trauma CenterEmergency Department/Trauma Tech at Sharp Healthcare - Sharp Memorial Hospital Emergency Department and Trauma Center