Nicole Couch
Richmond,VA
Summary
Results-driven manufacturing and assembly professional with a proven track record of high productivity and accuracy. Expertise in mechanical assembly, quality control procedures, and inventory management enhances operational efficiency. Strong teamwork and problem-solving skills contribute to improved project completion rates. Additionally skilled in mail management, adept at operating complex machines and ensuring timely service delivery through effective time management and adaptability.
Overview
5
5
years of professional experience
Work History
Mailroom Clerk
EXELA TECHNOLOGIES
02.2020 - Current
- Communicated effectively in diverse situations.
- Collaborated with customers to assess service requirements and recommend tailored solutions.
- Maintained up-to-date knowledge of product, service and policy updates through regular training.
- Documented transactions and updated client and account information
- Mastered customer service call script to efficiently navigate common issues.
- Executed prompt sorting and delivery for diverse sites.
- Tracked and documented all mail and package transactions.
- Delivered exceptional customer support within fast-paced mailroom operations.
- Executed tasks using various mailroom machinery, including sorters.
- Ensured smooth mail transfer by analyzing causes behind interruptions.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Supervised team of assembly employees, maintaining safety and cultivating productive atmosphere.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Manages receipt processes for filing fees.
Customer Service Representative
General Dynamics
Richmond, VA
- Processed customer requests regarding products, services, and company information.
- Assist callers with their Medicare inquires including but not limited to enrolling into drug plans.
- Assisting with questions regarding claims.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Help consumers understand their coverage options all while providing excellent customer service
Education
Some College (No Degree) - Family And Consumer Science
Virginia State University
Petersburg, VASkills
- Handling and sorting mail
- Federal guideline proficiency
- Confidentiality
- Tactful and diplomatic
- Computer proficiency
- Customer satisfaction measurement
- Team development
- Machine operation
- Workplace organization
- Strong verbal communication skills
- Assembly and production
References
References available upon request.
Timeline
Mailroom Clerk
EXELA TECHNOLOGIES
02.2020 - Current
Customer Service Representative
General Dynamics
Some College (No Degree) - Family And Consumer Science
Virginia State University
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